Jim Nies

Jim Nies is Vice President of Product Management for Workforce Management (WFM) at Genesys. He leads the product management team for Genesys Cloud AI-powered solutions that enhance forecasting, scheduling and capacity planning across contact centers. He has over 20 years of experience in creating software solutions the contact center and over 20 patents relating to optimizing contact center operations. The deep expertise in his team supports organizations in achieving smarter staffing decisions and improved service outcomes.