On-Demand Webinar

Three strategies to strengthen customer relationships

Preview the webinar:

Customers are what drive your retail business. To win and keep them, you must build rapport. The stronger the relationship is between your customers and your brand, the greater their loyalty and your lifetime customer value.

To build better customer relationships, you need to deliver attentive, personalized and effortless experiences. This means interacting with customers on the channels they want — when they want — consistently along their entire journey.

In this webinar, we explore the strategies needed to reach these goals and strengthen your customer bonds. You’ll learn how to accelerate digital innovation within your contact center so you:

Know your customers
Treat them with familiarity
Ensure consistent and exceptional service

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Meet the Speakers

Michael Day
Retail Industry Executive
Genesys

Nathalie Thompson
Director of Product Marketing
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.