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Genesys Cloud is where you are

Get unsurpassed global coverage, security and resilience with the Genesys Cloud™ platform. You won’t find another cloud contact center platform and provider with more experience and a stronger global presence.

Globe stroke

70+ countries

Genesys Cloud has active customers in more than 70 countries around the world.

Omnichannel contact center engagement

18 languages

Genesys Cloud supports 18 languages — with plans to add more.

Track customer kpi performance

12 regions

Services are deployed in nine core regions and two satellite regions, with another coming soon.

Increasing customer satisfaction

3+ availability zones

At least three AWS Availability Zones are used in each region for high availability.

Get in the zone

A certified AWS well-architected solution, Genesys Cloud services are deployed in Amazon Web Services regions and Availability Zones around the world. An availability zone consists of one or more discrete data centers, which allow us to operate production environments that are more highly available, fault-tolerant and scalable than would be possible from a single data center.

Customer journey

Select a core region based on your location

Base Genesys Cloud services are deployed in “core regions.” Each core region is associated with an AWS Region and uses multiple AWS Availability Zones. You select a default core region based on your organization’s location. User access is then routed to the URL that corresponds to the data center for that region. Media processing services for voice — what we call the media tier — can be deployed in either a core region or a satellite region.

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Extend your reach with a satellite region

Satellite regions that expand our global media fabric will let you take advantage of media tier services with broader international reach. This enhances routing and voice quality — and keeps real-time media paths as local as possible. Like core regions, each satellite region is associated with an AWS Region and multiple AWS Availability Zones.

Find the Genesys Cloud regions closest to you

Select where your company is based to see which of our AWS Regions to consider as your default core region and where you might leverage a satellite region for your media tier. See the core regions Genesys Cloud Voice services are delivered from natively. And feel free to Bring Your Own Carrier (BYOC) too.

The Americas

AWS Region

Genesys Cloud

Cloud Voice

Media tier

Core regions

US-East (N. Virginia)

Native + BYOC

US-West (Oregon)

Native + BYOC

Canada (Central)

Native + BYOC

Satellite regions

South America (São Paulo)

Not applicable

Not applicable

Coming soon

Europe, Middle East and Africa

AWS Region

Genesys Cloud

Cloud Voice

Media tier

Core regions

Europe (Ireland)

Native + BYOC

Europe (Frankfurt)

Native + BYOC

Europe (London)

Native + BYOC

Satellite regions

Africa (Cape Town)

Not applicable

Not applicable

Coming soon

Asia Pacific

AWS Region

Genesys Cloud

Cloud Voice

Media tier

Core regions

Asia Pacific (Sydney)

BYOC

Asia Pacific (Tokyo)

BYOC

Asia Pacific (Seoul)

BYOC

Satellite regions

Asia Pacific (Mumbai)

Not applicable

Not applicable

Coming soon

See Genesys Cloud performance around the world in real time

Visit the Genesys Cloud system status page at any time to see how services are performing across regions. You can also view platform availability by month and region. Current issues are highlighted up front and past incidents are documented. It’s all part of our commitment to full transparency.

Explore the full scope of Genesys Cloud

Genesys Cloud platform

Discover the robust customization and expansibility options the Genesys Cloud platform provides to suit your unique business needs.

Genesys Cloud architecture

Learn how the Genesys Cloud platform’s modern cloud architecture helps future-proof your contact center.

Trust and security

Choose a platform and a partner you trust — from data encryption and security threat-response processes to pricing transparency.

See everything you can do with Genesys Cloud.

Request a demo to see how the Genesys Cloud platform provides the scale, flexibility and security you need to navigate change.

Discover how to reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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