Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Genesys Cloud CX has active customers in more than 100 countries around the world.
Genesys Cloud CX supports 20 languages — with plans to add more.
Services deployed in 12 core regions and 4 satellite region.
At least three AWS Availability Zones are used in each region for high availability.
A certified AWS well-architected solution, Genesys Cloud CX services are deployed in Amazon Web Services regions and Availability Zones around the world. An availability zone consists of one or more discrete data centers, which allow us to operate production environments that are more highly available, fault-tolerant and scalable than would be possible from a single data center.
Base Genesys Cloud CX services are deployed in “core regions.” Each core region is associated with an AWS Region and uses multiple AWS Availability Zones. You select a default core region based on your organization’s location. User access is then routed to the URL that corresponds to the data center for that region. Media processing services for voice — what we call the “media tier” — can be deployed in either a core region or a satellite region.
Satellite regions that expand our global media fabric let you take advantage of media tier services with broader international reach. This enhances routing and voice quality — and keeps real-time media paths as local as possible. Like core regions, each satellite region is associated with an AWS Region and multiple AWS Availability Zones.
Select where your company is based to see which of our AWS Regions to consider as your default core region and where you might leverage a satellite region for your media tier. See the core regions Genesys Cloud CX Voice services are delivered from natively. And feel free to Bring Your Own Carrier (BYOC) too.
AWS Region
Genesys Cloud CX
Cloud Voice
Media tier
Core regions
US-East (N. Virginia)
Native + BYOC
US-East (Ohio)
only available for FedRAMP
BYOC
US-West (Oregon)
Native + BYOC
Canada (Central)
Native + BYOC
South America (São Paulo)
BYOC
AWS Region
Genesys Cloud CX
Cloud Voice
Media tier
Core regions
Europe (Ireland)
Native + BYOC
Europe (Frankfurt)
Native + BYOC
Europe (London)
Native + BYOC
Satellite regions
Africa (Cape Town)
Not applicable
Not applicable
Europe (Paris)
Not applicable
Not applicable
AWS Region
Genesys Cloud CX
Cloud Voice
Media tier
Core regions
Asia Pacific (Sydney)
BYOC
Asia Pacific (Tokyo)
BYOC
Asia Pacific (Seoul)
BYOC
Asia Pacific (Mumbai)
BYOC
Satellite regions
Asia Pacific (Jakarta)
Not applicable
Not applicable
Asia Pacific (Hong Kong)
Not applicable
Not applicable
Request a demo to see how the Genesys Cloud CX platform provides the scale, flexibility and security you need to navigate change.
Discover how to reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
