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Genesys Cloud CX is where you are

Get unsurpassed global coverage, security and resilience with the Genesys Cloud CX™ platform. You won’t find another cloud contact center platform or provider with more experience and a stronger global presence.
100+ countries

Genesys Cloud CX has active customers in more than 100 countries around the world.

20 languages

Genesys Cloud CX supports 20 languages — with plans to add more.

16 regions

Services deployed in 12 core regions and 4 satellite region.

3+ availability zones

At least three AWS Availability Zones are used in each region for high availability.

Get in the zone

A certified AWS well-architected solution, Genesys Cloud CX services are deployed in Amazon Web Services regions and Availability Zones around the world. An availability zone consists of one or more discrete data centers, which allow us to operate production environments that are more highly available, fault-tolerant and scalable than would be possible from a single data center.

Select a core region based on your location

Base Genesys Cloud CX services are deployed in “core regions.” Each core region is associated with an AWS Region and uses multiple AWS Availability Zones. You select a default core region based on your organization’s location. User access is then routed to the URL that corresponds to the data center for that region. Media processing services for voice — what we call the “media tier” — can be deployed in either a core region or a satellite region.

Extend your reach with a satellite region

Satellite regions that expand our global media fabric let you take advantage of media tier services with broader international reach. This enhances routing and voice quality — and keeps real-time media paths as local as possible. Like core regions, each satellite region is associated with an AWS Region and multiple AWS Availability Zones.

Find the Genesys Cloud CX regions closest to you

Select where your company is based to see which of our AWS Regions to consider as your default core region and where you might leverage a satellite region for your media tier. See the core regions Genesys Cloud CX Voice services are delivered from natively. And feel free to Bring Your Own Carrier (BYOC) too.

The Americas

AWS Region

Genesys Cloud CX

Cloud Voice

Media tier

Core regions

US-East (N. Virginia)

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Native + BYOC

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US-East (Ohio)
only available for FedRAMP

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BYOC

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US-West (Oregon)

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Native + BYOC

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Canada (Central)

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Native + BYOC

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South America (São Paulo)

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BYOC

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Europe, Middle East and Africa

AWS Region

Genesys Cloud CX

Cloud Voice

Media tier

Core regions

Europe (Ireland)

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Native + BYOC

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Europe (Frankfurt)

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Native + BYOC

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Europe (London)

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Native + BYOC

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Satellite regions

Africa (Cape Town)

Not applicable

Not applicable

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Europe (Paris)

Not applicable

Not applicable

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Asia Pacific

AWS Region

Genesys Cloud CX

Cloud Voice

Media tier

Core regions

Asia Pacific (Sydney)

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BYOC

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Asia Pacific (Tokyo)

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BYOC

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Asia Pacific (Seoul)

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BYOC

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Asia Pacific (Mumbai)

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BYOC

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Satellite regions

Asia Pacific (Jakarta)

Not applicable

Not applicable

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Asia Pacific (Hong Kong)

Not applicable

Not applicable

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See Genesys Cloud CX performance
around the world in real time

Visit the Genesys Cloud CX system status page at any time to see how services are performing across regions. You can also view platform availability by month and region. Current issues are highlighted upfront and past incidents are documented. It’s all part of our commitment to full transparency.

See the status

Explore the full scope of Genesys Cloud CX

Genesys Cloud CX platform

Discover the robust extensibility options the Genesys Cloud CX platform provides to suit your unique business needs.

Learn more
Genesys Cloud CX architecture

Learn how the Genesys Cloud CX platform’s modern cloud architecture helps future-proof your contact center.

Learn more
Trust and security

Choose a platform and a partner you trust — from data encryption and security threat-response processes to pricing transparency.

Learn more
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EXPLORE ALL you can do with Genesys Cloud CX

Request a demo to see how the Genesys Cloud CX platform provides the scale, flexibility and security you need to navigate change.

Discover how to reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.

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Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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