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Get unsurpassed global coverage, security and resilience with the Genesys Cloud™ platform. You won’t find another cloud contact center platform and provider with more experience and a stronger global presence.
Genesys Cloud has active customers in more than 70 countries around the world.
Genesys Cloud supports 18 languages — with plans to add more.
Services are deployed in nine core regions and two satellite regions, with another coming soon.
At least three AWS Availability Zones are used in each region for high availability.
A certified AWS well-architected solution, Genesys Cloud services are deployed in Amazon Web Services regions and Availability Zones around the world. An availability zone consists of one or more discrete data centers, which allow us to operate production environments that are more highly available, fault-tolerant and scalable than would be possible from a single data center.
Base Genesys Cloud services are deployed in “core regions.” Each core region is associated with an AWS Region and uses multiple AWS Availability Zones. You select a default core region based on your organization’s location. User access is then routed to the URL that corresponds to the data center for that region. Media processing services for voice — what we call the media tier — can be deployed in either a core region or a satellite region.
Satellite regions that expand our global media fabric will let you take advantage of media tier services with broader international reach. This enhances routing and voice quality — and keeps real-time media paths as local as possible. Like core regions, each satellite region is associated with an AWS Region and multiple AWS Availability Zones.
Select where your company is based to see which of our AWS Regions to consider as your default core region and where you might leverage a satellite region for your media tier. See the core regions Genesys Cloud Voice services are delivered from natively. And feel free to Bring Your Own Carrier (BYOC) too.
Core regions
US-East (N. Virginia)
Native + BYOC
US-West (Oregon)
Native + BYOC
Canada (Central)
Native + BYOC
Satellite regions
South America (São Paulo)
Not applicable
Not applicable
Coming soon
Core regions
Europe (Ireland)
Native + BYOC
Europe (Frankfurt)
Native + BYOC
Europe (London)
Native + BYOC
Satellite regions
Africa (Cape Town)
Not applicable
Not applicable
Coming soon
Core regions
Asia Pacific (Sydney)
BYOC
Asia Pacific (Tokyo)
BYOC
Asia Pacific (Seoul)
BYOC
Satellite regions
Asia Pacific (Mumbai)
Not applicable
Not applicable
Coming soon
Visit the Genesys Cloud system status page at any time to see how services are performing across regions. You can also view platform availability by month and region. Current issues are highlighted up front and past incidents are documented. It’s all part of our commitment to full transparency.
Discover the robust customization and expansibility options the Genesys Cloud platform provides to suit your unique business needs.
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Discover how to reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.
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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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