Aws winner badge 2023

Genesys was awarded the AWS global partner of the year for Customer Experience


Genesys and Amazon Web Services

Level up your CX tech at scale

Give your customers the experiences they deserve with support from the leaders in contact center and cloud Infrastructure as a Service. Genesys solutions run on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the support of two globally trusted partners, you can reliably deliver better, more personalized customer and employee experiences.

Have confidence your customer experience data is secure

  • Get end-to-end data protection with rigorous testing and auto-healing architecture
  • Protect customer data with AWS security, compliance and identity products, as well as built-in Genesys compliance and security tools
  • Meet the government and compliance requirements of highly regulated industries

Empower agents with native workforce engagement management

  • Analyze customer interactions in real time to find excellence patterns and opportunities for improvement
  • Leverage AI and machine learning to improve forecast accuracy
  • Ensure sensitive employee information is handled per government and compliance requirements

Build unique conversational AI experiences using turnkey digital and AI

  • Improve customer-agent interactions using built-in AI to analyze patterns and identify next-best actions and outcomes
  • Know when to reach out to customers at the right time with the right content
  • Eliminate mundane tasks by automating self-service for customers and employees

Realize cost predictability and cost optimization in your contact center

  • Budget your cloud CX platform with confidence
  • Leverage your cloud strategy for cost optimization
  • Take advantage of flexible payment terms and options via the AWS Marketplace

Leverage journey orchestration across channels

  • Analyze customer journeys to determine root causes of poor contact center experiences and performance issues
  • Prioritize experience enhancements that will deliver the greatest impact to customers and the business
  • Eliminate mundane tasks by automating self-service for customers and employees

Deliver a CX solution that scales with you

  • Get proven, reliable CX solutions no matter your organization’s size
  • Scale your applications in real time with AWS autoscaling and auto-failover capabilities
  • Deploy Genesys Cloud instantly in over 20 AWS availability regions

Quick Facts


Genesys and Amazon Web Services (AWS)

Partnership type:

Global strategic alliance

Focused solutions:

  • Genesys Cloud™ platform, built on AWS
  • Genesys Cloud EX™ solution, built on AWS
  • Genesys Cloud, with AWS contact center intelligence

Alliance benefits summary:

  • Meet the needs of your business with innovative new solutions and dedicated Genesys and AWS global teams
  • Mitigate risk by partnering with two Gartner® Magic Quadrant™ solution providers with proven success
  • Accelerate time to results and digital transformation with best-in-class innovative solutions
  • Apply Genesys Cloud usage to your AWS enterprise cloud commitment
  • Get a consolidated bill, flexible terms and discounted pricing when you purchase Genesys from the AWS Marketplace

Transform your digital experience — no matter your industry

Hear from our joint customers

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Take your customer experience to the next level

Get started with Genesys and AWS

Together, Genesys and AWS deliver the secure, innovative solutions your business needs to thrive. Scale and adjust your support strategy at a moment’s notice to exceed your customers’ increasing expectations. And drive exceptional employee and customer experiences, all from one unified platform. Request a demo to learn more today.

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