Experience the power of Genesys and Amazon Web Services
Create smarter and more personalized global customer and employee experiences
Genesys and Amazon Web Services
Give your customers the experiences they deserve with support from the leaders in contact center and cloud Infrastructure as a Service. Genesys solutions run on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the support of two globally trusted partners, you can reliably deliver better, more personalized customer and employee experiences.
Genesys and Amazon Web Services (AWS)
Global strategic alliance
Alliance benefits summary:
On March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record.
— Paul Bourdeaux, Chief Information Officer, Vericity (Parent company of eFinancial)
Migrating our contact center to the cloud was a challenge since we had a very limited time and all the complexity of implementing this during a health crisis. Thanks to the efforts of our team and the support of the Genesys team, we successfully carried out and completed this challenge. Most importantly, we improved our customers’ experience.
— Luis Chávez Tuesta, Head of Software and Product Development, BancoEstado
Get started with Genesys and AWS
Together, Genesys and AWS deliver the secure, innovative solutions your business needs to thrive. Scale and adjust your support strategy at a moment’s notice to exceed your customers’ increasing expectations. And drive exceptional employee and customer experiences, all from one unified platform. Request a demo to learn more today.
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