Transform the customer experience for public sector organizations
FedRAMP Authorized solution
Customers rely on government agencies to provide key services. This is especially true for important moments like the birth of a child, retirement, applying for a small business loan, requesting natural disaster relief and more. Together, Genesys and Amazon Web Services (AWS) help government agencies provide secure, end-to-end solutions that deliver empathy across each customer touchpoint at scale.
Meet your customers where they are. Deliver the best answer and support for every touchpoint. Leverage generative AI capabilities that are tightly integrated from AWS to Genesys Cloud® and Genesys Workforce Engagement Management.
Understand the customer journey to improve engagement and ROI. Prioritize digital engagement initiatives to maximize customer experience (CX) mission success and impact. Get the insights you need to make strategic decisions with analytics and reporting on your chosen Genesys product.
Safely evolve your contact center to the cloud without disrupting services. Genesys is a global market leader delivering secure and compliant solutions. The Genesys Cloud platform, powered by AWS, is a FedRAMP Authorized solution with over 4,000 joint customers.
Missing a contact because service platforms are down is simply not an option. So, knowing our Genesys solution had built-in redundancy with Amazon Web Services was very reassuring. We get automatic failover without carrying the cost of running our own DR infrastructure. AWS was absolutely a factor in selecting Genesys Cloud.
— Marty Hand, VP of Technology, The Hotline
Having prepared with the Genesys Cloud platform to see call volume triple, the National Engagement Center is now prepared to handle the release of the entire suite of Emergency Cardiac Care products at one time. Ruby, a home-grown Amazon Lex voicebot, will also assist by answering FAQs …. and will put emergency cardiac care products in the hands of customers sooner, while reducing time to revenue for AHA.
— Chip Sugrue, VP Customer Strategies, American Heart Association
Drive extraordinary customer experiences
Customer experience is critical to increasing trust in government. Learn how to leverage Genesys and AWS solutions to personalize customer engagement, reach underserved populations with AI and elevate trust in government through customer success.
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