Genesys and AWS:

The Four Phases of Preparing for CX Evolution

Whether you’ve started your migration to the cloud or it’s all new for you, we’ve broken down the process to give you a clear path forward.

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With the power of the Genesys Cloud™ platform, built and hosted on Amazon Web Services, you have a strong team of subject matter experts in Contact Center as a Service, customer experience (CX), cloud security, infrastructure, machine learning and generative AI. Tap into our global alliance for advice and to get best practices to evolve your CX strategy.

This guide is designed to help you:

Break through barriers
Plan your roadmap
Gain consensus
Build your business case

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.