Deliver more agile retail experiences with Genesys Cloud built on AWS

Take your customer journey beyond the shopping cart

Unify shopping experiences

Great customer service begins with easy-to-use solutions. Use one platform to manage customer engagement across channels, teams, regions and languages.

Create natural conversations

Leverage artificial intelligence (AI) with Genesys CloudTM and Amazon Web Services (AWS) Contact Center Intelligence. Native integration include Amazon Lex, Amazon Polly and more.

Deploy and scale quickly

Rapidly implement the solutions you need, whether from a third party, partner, your company or native to Genesys Cloud. And scale at a moment’s notice.

Leading retailers trust Genesys Cloud on AWS

Our goal is to continually create amazing experiences, so customers return to buy in store. Not only by flagging fantastic offers to upgrade or save money, but also by making life easier and more convenient. To do that, we needed a proven all-in-one solution like Genesys Cloud.

— Ryan Ervin, Senior Director, Customers for Life at TCC, Round Room

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We decided to go with Genesys Cloud because it provides us with a single view of the customer, an elevated level of stability and efficient installation time while being cost-effective, scalable and compatible with third-party applications.

— SungHoon Choi, IT Manager, Atomy

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Rethink your retail support and service

Deliver personalized experiences across channels with Genesys Cloud built on AWS. Give customers easy self-service tools to find the information they need, such as order status and shipping updates, without ever connecting with a live agent. And transfer the interaction with complete context, when additional support is needed. Request a demo today to get started.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.