Leading healthcare organizations trust Genesys Cloud built on AWS


Transform your patient and care team experience

To deliver outstanding patient experiences, you need outstanding technology. Genesys and Amazon Web Services (AWS) make it easy. Rest assured that every step of your patient experience is secure, compliant and designed to support their care journey. With our support, you have access to leading solutions in Contact Center as a Service, customer experience, cloud infrastructure and generative AI.

Empower patients and care teams with digital experiences

Personalize your care delivery with proactive communications via patients’ preferred channels. Use chatbots to keep patients and care teams up to date. And use generative AI to improve efficiency, effectiveness and consistency of service.

Reduce cost and improve operational agility

Improve efficiency ratios, identify areas for improvement and streamline care team interactions with AWS Contact Center Intelligence (CCI) and the Genesys Cloud™ platform with Pointillist® journey analytics. With our support, you can decrease call handle time and call abandonment rates — seamlessly reducing costs.

Move to the cloud securely and quickly

Securely migrate your customer data with AWS cloud security and compliance, and the protective measures built into Genesys. The Genesys ePHI secure cloud environment means you can be confident you’re compliant with HIPAA, HITECH, GDPR and PCI — and work with a FedRAMP Authorized solution.

Leading healthcare organizations trust Genesys Cloud built on AWS

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Learn from industry experts and customers

Support every step of your customer journey

Keep pace with evolving patient expectations with technology from Genesys and AWS. We make it easy to deliver seamless, end-to-end patient journeys. Contact us today to speak to one of our experts and learn more.

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