genesysengage

Genesys Prepared to Win Digital Customer Engagement

Ask any coach what it takes to win a championship and he or she will tell you, it’s a winning strategy and a winning...

The Customer Is Always on the Right Channel

Stop and think about the numerous ways you communicate. Just this week, I called for a vet appointment, texted my orthodontist...

Sustainability in the Enterprise: Availability, Security and Privacy

Co-authored by: Olivier Jouve, EVP and GM, Genesys Cloud Genesys has been powering customer experiences for some of the...

Your Path to Cloud: Genesys Engage on Microsoft Azure

Changing consumer expectations. Innovative cloud solutions. A global pandemic. These factors have all accelerated the adoption...

Rethinking On-Premises with Hybrid and Multicloud

Contact centers are hurtling toward digital transformation at breakneck speeds. And as the race to the cloud intensifies, a lot...

Genesys Launches the Future of Digital Customer Engagement

As Genesys brings to close an extraordinary year in which we’ve grown new bookings more than 40% in every quarter, we’re...

The Year of Super Human Service

In June of this year, I began my adventure here at Genesys. And it was new and different due to the pandemic. While I’ve moved...

The Power of Choice: Genesys Engage Cloud Solutions

Many corporations are moving their on-premises solutions to the cloud for a range of reasons — their current solutions might...

Use Predictive Engagement to Cash In on Online Holiday Shoppers

The busy holiday season is under way. And we’re set for bumper online sales, as consumers choose the web over brick and mortars...

Harness the Power of Choice and Flexibility with Multicloud

Choice is a very powerful word. We often talk about the power of choice and how it can be a path to happiness. Being able to make...

Deliver Personalized Experiences with Genesys Engage Private Edition

As businesses look to handle rapidly increasing interaction volumes, metrics like first-call resolution become even more...

3 Key Factors in the Journey to a Cloud Contact Center

Cloud contact center technologies are the path to moving most businesses forward. And situations like the COVID-19 pandemic have...

7 Citizen Experience Considerations for Government Agencies

During the recent virtual 2020 NASTD Annual Conference, moderator “Virtual Vicki” guided various government technology...

Microservices, Docker Containers and Kubernetes Define Genesys Engage Multicloud

Since its inception, the Genesys EngageTM architecture has been especially strong in two areas: support of sophisticated...

Multicloud: Absorb the Forces of Cloud Migration and Reach New Possibilities

Have you ever wondered why Viking ships look like they do? The longship was used for trade, commerce, exploration and warfare....