Analysts and users agree: Genesys Cloud is a leading contact center platform
See for yourself why Genesys Cloud is a leading platform in this self-guided tour
Genesys enables organizations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Gartner named Genesys a Leader for the 11th consecutive year
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management — all from one platform. Discover all Genesys Cloud has to offer with just a few clicks
“Prior to Genesys, we were using Avaya PBX to deliver calls. Routing was the most basic in nature and service was lacking. We did not have real-time reporting, scheduling, nor the ability to forecast staff and workload. As our contact center expanded and the need to improve service and customer experience, we looked to Genesys to help us drive efficiencies and productivity across our support organization.”
— Team Lead, Customer Service
Computer Software Company
“Genesys is by far the most comprehensive ‘customer experience’ solution being offered in the marketplace today. Avaya has fallen far behind from a R&D perspective… Genesys incorporates all of their solutions, features, and functionality… there is no other solution that I would bet my future on.”
— Grayton E. K.,
National Solutions Consultant
