Analysts and users agree: Genesys is a leading contact center platform.
Genesys enables organizations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Gartner named Genesys a Leader for the 11th consecutive year
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
See how Genesys can make it simple to deliver personalized, scalable and seamless customer experiences.
“Genesys Cloud is a great product and offers seamless integration… It is rich in features and is continually getting product enhancements, which are easy to use and offer great benefits to our users and, in turn, helps our customers. Having access to a number of great features all in one place is so handy and saves so much time rather than opening multiple different apps; improved productivity and efficiency.”
Alternatives considered:
Talkdesk, Zendesk Explore and Avail
Engineer in IT
Computer software company
“Genesys Cloud CX is well-suited for any contact center looking to improve their CX experience using voice and insightful metrics to improve the experience.”
Alternatives considered:
Talkdesk
Project manager in customer service
Accounting company
