Analysts and users agree: Genesys Cloud is a leading contact center platform.
Genesys enables organizations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Gartner named Genesys a Leader for the 11th consecutive year
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Genesys delivers self-service solutions, agent-assisted engagements and native workforce engagement management — all from one platform.
“Genesys Cloud CX excels at being a one-stop shop for all things customer service experience orchestration. Other providers I have worked with require multiple vendors and integrations in order to build experiences that are native to Genesys Cloud CX. Combined with Genesys’ documentation and training programs, they make learning and managing their systems very intuitive.”
Alternatives considered:
Five9 and Verint Da Vinci AI and Analytics
Kristopher Charles
Customer Interaction Product Owner
Owens Corning
“Genesys Cloud was the only product architected for the cloud from the ground up. Designed with an API first approach and including a comprehensive set of features. The competitors we evaluated relied on other vendors to round out their service offering. We weren’t interested in deploying and integrating 2/3 products Genesys combines everything we needed into one well-designed solution.”
Alternatives considered:
Avaya, Five9 Virtual Contact Center, Mitel Applications Suite, NICE CXone (formerly NICE inContact) and MiCloud Connect (formerly ShoreTel)
Henry Svendblad
Chief Technology Officer
Company Nurse LLC
