IDC InfoBrief:

Unlocking the Transformative Power of AI for Contact Centers with Google Cloud and Genesys

Deliver more personalized and meaningful customer engagements

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Artificial intelligence (AI) is poised to transform contact centers and improve customer experience – without compromising operational efficiency. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

In this in-depth report, IDC details:

Steps organizations take to improve customer experience
How organizations are using Contact Center AI
Lessons and success metrics from early adopters

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.