IDC InfoBrief:

Unlocking the Transformative Power of AI for Contact Centers with Google Cloud and Genesys

Deliver more personalized and meaningful customer engagements

Artificial intelligence (AI) is poised to transform contact centers and improve customer experience – without compromising operational efficiency. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

In this in-depth report, IDC details:

  • Steps organizations take to improve customer experience
  • How organizations are using Contact Center AI
  • Lessons and success metrics from early adopters