Talk to Genesys Cloud Copilot
Copilot helps you use the Genesys Cloud™ platform the way you need to, across your responsibilities and job duties. As an analyst, you can ask it questions about your data and performance in natural language, and it will respond with relevant insights. Take a look:
Copilot quickly responds
Based on your question, Genesys Cloud Copilot calls upon the AI agent analytics data explorer, which digs into the data and presents findings in the Copilot panel. It suggests a few options for further investigation.
Dive deeper
You can take a closer look at the data and initiate one of the actions that Copilot recommends. Using Copilot can save time and effort — great teamwork!
There are many ways to use a Copilot
Genesys Cloud Copilot is powered by AI agents. The agents that you use depend on the tasks you’re responsible for. Users of Genesys Cloud can be assigned AI agents for their Copilot from the AI agent library that’s available in AI Studio.
Copilot support for agents on queue
Genesys also offers a specialized Copilot for agents that helps them when they’re on queue, speaking directly to customers. Agent Copilot offers real-time scripting, knowledge suggestions and next best actions based on context and customer intent.
Agent Copilot generates summaries
Agent Copilot also assists agents by generating interaction summaries automatically. This saves agents time, allows them to focus on serving the customer without worrying about capturing notes and improves consistency in notes taken across the workforce.
Work with your Copilot
No matter your role and responsibility, Genesys Cloud Copilot has an AI agent ready to help.
Meet Genesys Cloud Copilot
You're an analyst in a busy contact center used to digging into data manually to find the "needle in the haystack" to improve performance. But now, with support from your Copilot, you can understand what's driving customer outcomes much faster.