Businesses require contact centers to leverage new technologies to serve their customers better and operate with greater scalability and productivity. While cloud deployments seem attractive, many organizations in Latin America are unprepared for the transition and still unsure about the return on investment.
Contact center vendors are attempting to respond to the imperatives of their clients, to support organizations to evolve into more customer-centric organizations—to become more responsive and dynamic.
Genesys differentiates itself as a solution vendor with a unique value proposition layering in a portfolio of advanced products, a commitment to innovation, and a reliable ecosystem, thus earning Frost & Sullivan’s 2019 Latin America and the Caribbean Company of the Year Award for contact center solutions.
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