Get more control, flexibility and choice with voice services

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Gain reliability and global reach with Genesys voice services

Embrace the cloud on your terms

Your journey to the cloud is unique and so are your telecom requirements. That’s why you need flexible options for voice connectivity. With Genesys, you can choose to keep your existing telecom service provider — or opt for our bundled cloud-based telephony service.

Scale globally, deploy locally

Extend your brand’s voice into new markets as your global reach grows. Gain the benefits of using regional telephony providers for areas existing services don’t sufficiently cover. The ability to easily add local services can offer valuable flexibility and aid with regulatory compliance.

Don’t compromise on quality and reliability

Poor voice quality and dropped calls continue to be a customer experience nightmare. Rest easy knowing that our Bring Your Own Carrier (BYOC) and native SIP trunking services deliver crystal-clear voice calls, backed by resilient service availability you can count on.

Do more with scalable, adaptable telephony services

Voice screenshot

100% cloud telephony

Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — only available in the cloud.

Built-in security

Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. Trust that your business voice interactions are encrypted and secure.

Compliance

Keeping up with changing global regulatory compliance can be a major disruption and a costly mistake if there are violations. Choose the best-fit provider to meet your regional compliance requirements.

BYOC enterprise telephony

Connect your existing on-premises telephony systems with your contact center easily by leveraging VoIP. Remove any communication silos by extending your customer communications network in your enterprise.

Efficient, cost-optimized routing

Some voice service providers might provide better pricing, depending on the country or region of your customers. Build dialing plans that minimize your cost by smartly selecting or balancing traffic across different voice providers.

Ubiquitous voice network

Combine BYOC with regional or on-premises voice service providers to extend your global reach and meet customers and agents wherever they are. By enlisting multiple providers, you can create a robust, resilient voice network.

Get powerful voice capabilities

Customers can reach out to your business through more channels than ever, yet voice remains the one most widely used. Today’s cloud contact centers need reliable, enterprise-ready telephony. With Genesys, you’ll get the flexibility you need to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or make the switch to our high-quality native cloud telephony service. Use the phone service that best fits your business.

62%

of service leaders list upgrading legacy contact center technology as a top 2021 priority

Achieving Customer Amazement Survey Report, 2020

Manage VoIP and telephony services your way

From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.

Customize your voice solution

Harness the speed and agility of Genesys technology and use the phone systems that best fit your business needs. An array of voice services options gives you flexibility and choice, so you can customize your ideal solution.

No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.

Scale your communications

Take the complexity out of capacity planning and eliminate unnecessary expenses that are traditionally tied to peak call-volume support. Cloud-based voice services can readily scale to handle changes in demand.

Enable your VoIP call center to seamlessly meet spikes in customer service needs. Be ready for any situation — including unprecedented global events.

Mq ccaas 2023

2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader
— and positioned highest in execution

Get the Gartner report

See what our customers are saying

Le changement a été remarquablement simple. Il nous a fallu seulement cinq minutes pour basculer le trafic SIP de 160 numéros et 150 pays, ce qui nous a permis d’améliorer la qualité des appels.

— Vichaig Douangpaseuth, Directeur, Amélioration du réseau SDN Network et pratique vocale, SITA

Lire le témoignage

Get voice services on a platform that works for you

Genesys Cloud

Use our bundled telephony service or BYOC in an all-in-one solution

The straightforward administration of the Genesys Cloud™ platform lets you scale your cloud communications with ease for a 100% cloud-based call center solution. Purchase, provision and manage your voice services anytime, anywhere with a simple web interface.

See what else you can do with Genesys

Communications entrantes

Communications et collaboration unifiées

Communications sortantes

DAA

Digital

Gestion de l’engagement des effectifs

Intelligence artificielle et automatisation

Libre-service client

Logiciels de centres de contact

Reporting et analyses

Revision of: Gestion de l’engagement des effectifs

SVI

Explorez toutes les fonctionnalités

Related resources

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Get the blueprint for success

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The Three Customer Service Megatrends in 2021: Post-Pandemic Customer Service Excellence

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2021 Contact center’s buyer guide

Télécharger le guide

Twelve reasons to upgrade your customer experience software Thumbnail

12 reasons to upgrade your customer experience software

Digitally transform your voice services

From customer support to employee engagement, every area of your business benefits from working with a telephony partner you can trust. Say goodbye to worrying about downtime or capacity issues. With a strong foundation for your voice services, you’re positioned to scale — and succeed — at a moment’s notice.

Genesys provides the flexible voice services companies need to deliver better customer service. We can help determine the ideal solution for you. Request a demo today to learn more.

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Genesys Cloud

Genesys permet à plus de 8 000 organisations dans plus de 100 pays d’améliorer la fidélisation et les résultats commerciaux en créant les meilleures expériences pour les clients et les collaborateurs. Grâce à Genesys Cloud, la plateforme n°1 d’orchestration d’expériences basée sur l’IA, Genesys offre aux entreprises de toutes tailles l’avenir de l’expérience client afin qu’elles puissent proposer des expériences client empathiques et personnalisées à grande échelle. En tant que plateforme tout-en-un de confiance construite dans le cloud, Genesys Cloud accélère la croissance des entreprises en leur permettant de se différencier avec la bonne expérience client au bon moment, tout en augmentant l’engagement des collaborateurs et l’efficacité des processus opérationnels.

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