Get more control, flexibility and choice with voice services

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Gain reliability and global reach with Genesys voice services

Embrace the cloud on your terms

Your journey to the cloud is unique and so are your telecom requirements. That’s why you need flexible options for voice connectivity. With Genesys, you can choose to keep your existing telecom service provider — or opt for our bundled cloud-based telephony service.

Scale globally, deploy locally

Extend your brand’s voice into new markets as your global reach grows. Gain the benefits of using regional telephony providers for areas existing services don’t sufficiently cover. The ability to easily add local services can offer valuable flexibility and aid with regulatory compliance.

Don’t compromise on quality and reliability

Poor voice quality and dropped calls continue to be a customer experience nightmare. Rest easy knowing that our Bring Your Own Carrier (BYOC) and native SIP trunking services deliver crystal-clear voice calls, backed by resilient service availability you can count on.

Do more with scalable, adaptable telephony services

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100% cloud telephony

Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — only available in the cloud.

Built-in security

Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. Trust that your business voice interactions are encrypted and secure.


Keeping up with changing global regulatory compliance can be a major disruption and a costly mistake if there are violations. Choose the best-fit provider to meet your regional compliance requirements.

BYOC enterprise telephony

Connect your existing on-premises telephony systems with your contact center easily by leveraging VoIP. Remove any communication silos by extending your customer communications network in your enterprise.

Efficient, cost-optimized routing

Some voice service providers might provide better pricing, depending on the country or region of your customers. Build dialing plans that minimize your cost by smartly selecting or balancing traffic across different voice providers.

Ubiquitous voice network

Combine BYOC with regional or on-premises voice service providers to extend your global reach and meet customers and agents wherever they are. By enlisting multiple providers, you can create a robust, resilient voice network.

Get powerful voice capabilities

Customers can reach out to your business through more channels than ever, yet voice remains the one most widely used. Today’s cloud contact centers need reliable, enterprise-ready telephony. With Genesys, you’ll get the flexibility you need to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or make the switch to our high-quality native cloud telephony service. Use the phone service that best fits your business.

Manage VoIP and telephony services your way

From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.

Customize your voice solution

Harness the speed and agility of Genesys technology and use the phone systems that best fit your business needs. An array of voice services options gives you flexibility and choice, so you can customize your ideal solution.

No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.

Scale your communications

Take the complexity out of capacity planning and eliminate unnecessary expenses that are traditionally tied to peak call-volume support. Cloud-based voice services can readily scale to handle changes in demand.

Enable your VoIP call center to seamlessly meet spikes in customer service needs. Be ready for any situation — including unprecedented global events.

Mq ccaas 2023
Gartner logo

Magic Quadrant™ 2023 de Gartner® pour le centre de contact en tant que service

Genesys nommé leader
et positionné au meilleur rang dans la catégorie « Exécution »

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