Humanising CX with AI

Genesys Day Series India


May 21, 2019 – Genesys Day Mumbai

June 10, 2019 – Genesys Day Bangalore

June 11, 2019 – Genesys Day Delhi


In the midst of new technologies and ever-changing customer expectations, find out what you need to keep your customer engagement on the cutting-edge. Genesys Day Series India is a three city event which brings together industry thought leaders, CX visionaries and partners. Join us to share great conversations, learn about the latest product updates and stories of brands who have immensely benefited from Genesys.

This year’s theme Humanising CX with AI’,  focuses on how businesses are discovering the benefits of a solution that blends AI with the human touch to improve customer and agent experience.

Join us and make every moment count!

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GenesysLive

Why Attend?

Attend the event at your nearest city to:

  • Learn how humanising CX with AI can help you deliver personalised, proactive and predictive experiences to achieve your business goals
  • Find out how you can automate business processes with Genesys and achieve better results
  • Discover how you can connect customer interactions across channels
  • Hear stories of brands who have immensely benefited from Genesys
  • Find out more about Genesys solution enhancements
  • Hear about industry trends
  • Meet and interact with peers and CX experts


18:30 – 19:00

Registration and Coffee

19:00 – 19:10

Opening Session

Raja Lakshmipathy, Managing Director, Genesys India

19:10 – 19:40

Genesys Leadership Speak

Humanising CX with AI

Keith Budge, Senior Vice President APAC and Japan, Genesys

19:40 – 19:50

G Quiz

19:50 – 20:15

Genesys Tech Talk

Walk through and use cases on Blended AI

Aditya Garg, Head of Solutions Consulting, Genesys India

20:15 – 20:30

Stories of CX Heroes

20:30 – 20:45

Closing: AI, the Future is Now!

Raja Lakshmipathy, Managing Director, Genesys India

20:45 – onwards

Cocktails and Dinner

Coming soon…

Coming soon…

*The agenda is subject to change.


We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Raja Lakshmipathy

Managing Director
Genesys India

Keith Budge

Senior Vice President Asia Pacific and Japan

Aditya Garg

Head of Solutions Consulting
Genesys India



ITC Maratha, Mumbai
Sahar Rd, Opposite Chhatrapati Shivaji Airport, Ashok Nagar
Andheri East, Mumbai, Maharashtra 400099


Taj Westend, Bangalore
25, Race Course Rd, High Grounds
Bengaluru, Karnataka 560001


Shangri La Eros, Delhi
19, Ashoka Rd, Janpath, Connaught Place
New Delhi, Delhi 110001

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your customer experience.

We look forward to seeing you there!


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