October 30–31, 2026

Change Leaders Bangkok

Bangkok, Thailand

Discover what's ahead for Customer Experience and AI in Thailand

An intimate gathering of leaders exploring the future of customer-centric innovation
Join us for an exclusive two-day experience bringing together Thailand's most thoughtful CX and AI leaders. This is a space for genuine conversation, collaborative problem-solving, and shared learning—no selling, just thinking.

Millenium Hilton Bangkok

Millenium Hilton Bangkok,123 Thanon Charoen Nakhon, Khlong San, กรุงเทพมหานคร 10600

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Thank you for registering for Change Leaders Bangkok, October 30–31, 2026.
We’re excited to have you join us for two days of thought leadership, peer-driven conversations, and strategic insights into the future of CX and AI leadership in the region.

You’ll receive a confirmation email shortly with full event details, including the final agenda, venue information, and dining arrangements at Millennium Hilton Bangkok. We’re bringing together leaders from Thailand’s leading organizations for intimate roundtables, case study workshops, and collaborative discussions designed to challenge assumptions and drive real impact.

If you have any questions before the event, please reach out to your Genesys contact or email AsiaMarketing@genesys.com and our team will be happy to help.

Change leaders group photo bangkok

The Change Leaders: Bangkok Edition

The Change Leaders Bangkok is a collaborative community of CX+AI leaders, thinkers, and disruptors across Southeast Asia. We convene quarterly to challenge assumptions, share lived experiences, and develop actionable strategies that balance human empathy with digital and AI-driven innovation.

This Bangkok gathering brings together ~30 senior practitioners from Thailand’s leading organizations to explore emerging waves of industry disruption, exchange insights across sectors, and accelerate the development of CX+AI leadership in our region.

What to Expect

An Experience Designed for Substance and Connection

  • • Premium venue: Millennium Hilton Bangkok with curated food and beverage
  • • Intimate peer discussion: Small group settings that encourage authentic conversation
  • •
  • • Executive-led insights: Real problem statements and case studies from practitioners in the room
  • • Rotating formats: Each session evolves to explore different angles of CX, AI, and organizational change
Cadence

Two days structured for both formal learning and informal connection—designed to leave you with fresh perspectives, meaningful relationships, and actionable insights.

Why Attend

Learn

Explore cutting-edge perspectives on how AI is reshaping customer experience, workforce transformation, and organizational strategy in banking, financial services, and beyond.

Connect

Meet senior leaders navigating similar challenges across Thailand’s top organizations—from banks and insurance companies to fintech innovators and beyond.

Grow

Develop your leadership capability by engaging with peers who are thinking ahead about the intersection of human empathy and intelligent automation.

Shape the Conversation

Your insights and experiences contribute to the collective intelligence of the region’s CX+AI community.

Building on Momentum

From Insight to Action

Earlier this year, Change Leaders Bangkok brought together practitioners from Thailand’s leading organizations. One key insight emerged: the path forward requires moving from experimentation to execution. Louis Teoh, one of our featured thinkers, captured this in his latest white paper exploring how leaders can scale AI initiatives while maintaining human-centered experiences.

This gathering continues that conversation—diving deeper into what it takes to turn CX+AI strategy into measurable business impact.

Agenda

Day 1 of Change Leaders Bangkok
Day 2 of Change Leaders Bangkok

11:00 am – 2:00 pm

Arrival & Welcome to the Community

Check in, settle into your room, and begin connecting with fellow leaders

2:00 pm – 6:00 pm

Case Study Workshop & Thought Leadership Session

Real challenges, real solutions. Explore how leading organizations are navigating CX transformation and AI adoption through executive-led case studies and peer-driven discussion

6:00 pm – 7:00 pm

Pause & Refresh

Step away, recharge, and prepare for an evening of deeper connection

7:00 pm – 9:00 pm

Private Dinner & Fireside Conversations

An intimate evening at OXBO Bangkok overlooking the river—sharing stories, challenges, and the human side of leading through transformation

9:00 am – 12:00 pm

From Insight to Action: Leadership Workshop & Creative Collaboration

Co-create solutions to real-world CX+AI challenges while engaging in a collaborative experience that brings teams together—exploring how creativity and innovation thrive when leaders step outside traditional thinking

12:00 pm – 1:00 pm

Closing Lunch & Forward Movement

Reflect on shared learning, reconnect with the community, and define your next steps

Millenium Hilton Bangkok

Millenium Hilton Bangkok,123 Thanon Charoen Nakhon, Khlong San, กรุงเทพมหานคร 10600