October 30–31, 2026

Change Leaders Bangkok

Bangkok, Thailand

Discover what's ahead for Customer Experience and AI in Thailand

An intimate gathering of leaders exploring the future of customer-centric innovation
Join us for an exclusive two-day experience bringing together Thailand's most thoughtful CX and AI leaders. This is a space for genuine conversation, collaborative problem-solving, and shared learning—no selling, just thinking.

Millenium Hilton Bangkok

Millenium Hilton Bangkok,123 Thanon Charoen Nakhon, Khlong San, กรุงเทพมหานคร 10600

Save your spot

By providing your information, you agree to our privacy policy.

Thank you for registering for Change Leaders Bangkok, October 30–31, 2026.
We’re excited to have you join us for two days of thought leadership, peer-driven conversations, and strategic insights into the future of CX and AI leadership in the region.

You’ll receive a confirmation email shortly with full event details, including the final agenda, venue information, and dining arrangements at Millennium Hilton Bangkok. We’re bringing together leaders from Thailand’s leading organizations for intimate roundtables, case study workshops, and collaborative discussions designed to challenge assumptions and drive real impact.

If you have any questions before the event, please reach out to your Genesys contact and our team will be happy to help.

Change leaders group photo bangkok

The Change Leaders: Bangkok Edition

The Change Leaders Bangkok is a collaborative community of CX+AI leaders, thinkers, and disruptors across Thailand. We convene quarterly to challenge assumptions, share lived experiences, and develop actionable strategies that balance human empathy with digital and AI-driven innovation.

This Bangkok gathering brings together ~30 senior practitioners from Thailand’s leading organizations to explore emerging waves of industry disruption, exchange insights across sectors, and accelerate the development of CX+AI leadership in our region.

What to Expect

An Experience Designed for Substance and Connection

  • • Premium venue: Millennium Hilton Bangkok with curated food and beverage
  • • Intimate peer discussion: Small group settings that encourage authentic conversation
  • • Executive-led insights: Real problem statements and case studies from practitioners in the room
  • • Rotating formats: Each session evolves to explore different angles of CX, AI, and organizational change
  • • Community leadership experience: Engage in meaningful work supporting Mahamek Home for Boys alongside peers—exploring leadership beyond organizational boundaries

Why Attend

Learn

Explore cutting-edge perspectives on how AI is reshaping customer experience, workforce transformation, and organizational strategy in banking, financial services, and beyond.

Connect

Meet senior leaders navigating similar challenges across Thailand’s top organizations—from banks and insurance companies to fintech innovators and beyond.

Grow

Develop leadership capability by engaging with peers on CX+AI innovation. Extend this growth through meaningful community work with Mahamet Home for Boys—building stronger communities alongside thriving organizations.

Shape the Conversation

Your insights contribute to the collective intelligence of the region’s CX+AI community.

Building on Momentum

From Insight to Action

Earlier this year, Change Leaders Bangkok brought together practitioners from Thailand’s leading organizations. One key insight emerged: the path forward requires moving from experimentation to execution. Louis Teoh, one of our featured thinkers, captured this in his latest white paper exploring how leaders can scale AI initiatives while maintaining human-centered experiences.

This gathering continues that conversation—diving deeper into what it takes to turn CX+AI strategy into measurable business impact.

Agenda

Day 1 of Change Leaders Bangkok (Oct 30)
Day 2 of Change Leaders Bangkok (Oct 31)

2:00 pm – 5:00 pm

Arrival & Welcome to the Community

Check in, settle into your room, and begin connecting with fellow leaders

5:00 pm – 7:00 pm

Case Study Workshop & Thought Leadership Session

<em>Real challenges, real solutions. Explore how leading organizations are navigating CX transformation and AI adoption through executive-led case studies and peer-driven discussion </em>

7:00 pm – 9:00 pm

Private Dinner & Fireside Conversations

An intimate evening at OXBO Bangkok overlooking the river—sharing stories, challenges, and the human side of leading through transformation

9:00 am – 10:00 am

Putting Insights Into Practice

Building on Day 1’s case studies and insights, take what you’ve learned and apply it directly. Work through practical scenarios—bridge the gap between strategy and execution in your own organizations.

10:00 am – 11:15 am

Create Together, Give with Heart: Leadership Beyond the Organization

Great leaders shape organizations—exceptional leaders shape communities. In this collaborative workshop, we explore what it means to lead with purpose beyond our corporate roles. Engage in a meaningful creative activity supporting Mahamek Home for Boys, connecting with peers in purposeful work that directly impacts young lives in Bangkok. This is leadership in its fullest form—extending your influence and care beyond business into the community.

11:15 am – 12:00 pm

Closing Lunch & Forward Movement

Reflect on shared learning, reconnect with the community, and define your next steps as we close this gathering.

Millenium Hilton Bangkok

Millenium Hilton Bangkok,123 Thanon Charoen Nakhon, Khlong San, กรุงเทพมหานคร 10600