Join Genesys and two leading Australian organisations – Monash University and Cancer Council NSW – as they share how they’re reimagining customer and student engagement with Genesys Cloud. Discover how AI, automation, and omnichannel innovation are helping them deliver more connected, empathetic, and efficient experiences, empowering their teams and transforming outcomes for the communities they serve.

Key takeaways:

• Real-world insights from Monash University and Cancer Council NSW on their CX transformation journeys.
• How Genesys Cloud drives measurable impact across efficiency, engagement, and satisfaction.
• The role of AI, automation, and data in creating human-centred experiences at scale.
• Practical lessons and strategies to future-proof your contact centre for the experience economy.

Meet the Speakers