Genesys User Group (GUG): APAC Virtual Meet-Up

Preparing for and Scaling Agentic AI: Lessons from Latitude Financial Services, Wipro and Maxicare Healthcare Corporation

20 AUGUST, 2026 at 10:30 AM – 11:30 AM IST | 1:00 PM – 2:00 PM SGT | 3:00 PM – 4:00 PM AEST | 5:00 PM – 6:00 PM NZST

Agentic AI is quickly moving from concept to reality, but what does it take to prepare an organization for success? Join customer leaders from Latitude Financial Services, Wipro, and Maxicare Healthcare Corporation for a candid discussion on their AI journeys, from identifying the right business opportunities and building organizational readiness to driving adoption, measuring impact, and planning for what’s next. Whether you’re just getting started or looking to scale, you’ll gain practical insights and real-world lessons from organizations across the APAC region.

  • Learn how organizations are adopting and scaling Agentic AI.
  • Hear real-world lessons on adoption, governance, and change.
  • Gain perspectives from customer leaders across APAC.
  • Join the conversation with live audience Q&A.

This user group meet-up is exclusively for Genesys Cloud customers.

Meet the Speakers

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Dee Grieger
Head of Technology, Customer Care & Enterprise Engineering
Latitude Financial Services

Sajal wipro

Sajal Haldar
Practice Director & Global Service Desk Leader, Digital Workplace Services
Wipro Ltd

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Fiona Marie Lava-Victoria
Chief Operating Officer
Maxicare Healthcare Corporation

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Nada Lopes
Senior Customer Success Manager ANZ (Moderator)
Genesys