WEBINAR

Five trends reshaping customer experience in 2026

What’s next for experience leaders

January 7, 2026

AI. Trust. Empathy. The new foundations of experience.

In 2026, there will be a fundamental shift in how customer experience creates value. The organisations that thrive won’t just adopt new technology — they’ll reimagine what’s possible when experience becomes the primary competitive differentiator.

Join industry experts and CX pioneers as they decode five patterns transforming customer experience:

How experience itself has become the biggest organisational differentiator
How agentic AI is orchestrating experiences, not just automating tasks
Why trust and transparency are now competitive advantages
How to build a human-AI workforce that delivers empathy at scale
How measurement and metrics are evolving in the experience era

This isn’t another trends update. It’s your strategic roadmap for competing in an experience-first economy.

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