01/20/2026 09:30 am
Genesys Community Day India
Chennai
Learn. Connect. Scale with Confidence.
Genesys Cloud Community Day is your opportunity to step back, reflect, and re-energize—equipped with the knowledge, connections, and confidence to drive meaningful CX transformation.
Join the community. Learn from experts. Make the most of your Genesys Cloud platform.
Genesys Executive Briefing Center
Genesys Cloud Services India Private Limited, Anna Nedunchalai, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu, India
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Genesys India Team
Agenda
09:30 am – 10:00 am
Walk-in & Registration
10:00 am – 10:15 am
Community Introduction and CX Trends
Shanker Bharadwaj, Senior Manager Customer Success, Genesys
10:15 am – 11:15 am
Scale AI into Production
Satish Annamalai, Senior Business Value Specialist, Genesys
11:15 am – 11:30 am
Break
Tea/Coffee
11:30 am – 12:30 pm
Staying Nimble with Genesys APIs
Alvin Samuel, Senior Principal PS Consultant, Genesys
12:30 pm – 01:30 pm
Lunch Break
Networking over lunch
01:30 pm – 02:30 pm
Reimagining Workforce Engagement
Catrina Duff, WEM Business and Strategy Director, Genesys
02:30 pm – 03:00 pm
Integrations and Connectors
Vishal Marwaha, Services Engagement Director, Genesys
03:00 pm – 03:15 pm
Break
Tea/Coffee
03:15 pm – 04:15 pm
Personalized EOP Preparation
Group activity
04:15 pm – 05:00 pm
Closing and Hi-Tea
Networking over Hi-Tea and snacks
Speakers
Shanker Bharadwaj
Senior Manager Customer Success, Genesys
Catrina Duff
WEM Business and Strategy Director, Genesys
Satish Annamalai
Senior Business Value Specialist, Genesys
Alvin Samuel
Senior Principal PS Consultant, Genesys
Vishal Marwaha
Services Engagement Director