CX Tour India

CX Tour Delhi | 15 May 2026

CX Tour Bengaluru | 20 May 2026

CX Tour Mumbai | 22 May 2026

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Meanwhile if you have any questions please reach out to aastha.gupta@genesys.com

CX Done Right: Orchestrating Every Moment

Doing CX right isn’t about choosing between automation or human service. It’s about understanding what the customer needs in the moment — and orchestrating the right response across people, systems and journeys in real time.

When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organisations move from managing volume to orchestrating outcomes.

And when that shift happens, loyalty and efficiency compound — not compete.

CX Tour India 2026 is where this transformation unfolds—save your seat today

Why attend?

Explore a unified platform approach

Connect people, systems and journeys seamlessly.

See AI in action

Understand how intent, context and conversation data drive smarter decisions in the moment.

Attend expert-led workshops

Learn how to make CX Done Right a reality in your organization.

Hear real transformation stories

from your peers.

Join us in a city near you

Discover why Genesys is trusted where CX is most complex – high-stakes, high-volume and hardest to orchestrate.

When CX is done right, every moment works harder for your customers and your business.

CX Tour
Delhi

Friday, 15 May 2026

Delhi Agenda

Friday, 15 May 2026

01:00 PM – 02:30 PM

Registration and Networking Lunch

Connect with Genesys experts, partners and your peers over networking lunch.

02:30 PM – 02:45 PM

CX Tour Opening

02:45 PM – 03:45 PM

The Journey to Success: Stories, Struggles, and Triumphs

Abhinav Bindra is India’s first individual Olympic gold medalist and a global icon of excellence and discipline. A world champion in air rifle shooting, he has won over 150 international medals and set new benchmarks in Indian sport. Honoured with the Padma Bhushan and the Olympic Order, he continues to shape the future of sports through his contributions to global Olympic committees and India’s sporting ecosystem.

Join us at CX Tour India to hear Abhinav Bindra share insights on high performance, resilience, and the mindset required to consistently deliver excellence.

Abhinav Bindra, India’s First Olympic Gold Medalist, Men’s 10-meter Air Rifle Shooting

Siddhartha Kaul, Account Director – Strategic Accounts, India, Genesys – Moderator 

03:45 PM – 04:00 PM

Welcome and Intro

Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

04:00 PM – 04:30 PM

Preparing for Universal Agentic Experience Orchestration

Aditya Garg shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, Aditya Garg demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.

Aditya will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He’ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.

Aditya Garg, Head of Solution Consulting, India, Genesys 

04:30 PM – 04:45 PM

Customer Fireside Chat: Elevating Employee Experience with AI-Powered CX

Hear from your peer as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building employee loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.

Sidharth Mukherjee, GM & Global Practice Head, Digital Workplace Services, CISS, Wipro

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

04:45 PM – 05:15 PM

AI Designed to Deliver — Proven Live

See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.

Aditya Garg, Head of Solutions Consulting, India, Genesys

Amit Vishwakarma, Principal Solution Consultant, India, Genesys

Sunil Patil, Senior Solution Consultant, India, Genesys

Yogesh Varma, Senior Solution Consultant, India, Genesys

05:15 PM – 05:45 PM

Networking Break - Connect and Refresh

05:45 PM – 06:50 PM

Breakout Sessions

06:50 PM – 07:20 PM

Networking Break: Connect over Tea & Coffee

07:20 PM – 07:35 PM

Leading the Future in AI-Driven World

Customer expectations are shifting—demanding faster, smarter, and more personalized experiences. Service is no longer enough; experience is the differentiator.

Join Yogendera as he shares their transformation journey in an AI-driven world, and how Genesys has enabled them to deliver seamless, intelligent customer experiences at scale. Discover what it takes to innovate, adapt, and stay ahead as every moment of engagement counts.

 Yogendra Jain, VP, Sales & Account Management, Concentrix

07:35 PM – 07:50 PM

Closing Remarks and Gift Distribution

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

07:50 PM – 10:30 PM

Evening Mixer: Dinner, Cocktails and Conversation

Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.

Delhi Speakers

Raja Lakshmipathy

Raja Lakshmipathy

Vice President and Managing Director, India, Genesys

Abhinav Bindra

Abhinav Bindra

India's First Olympic Gold Medalist

Aditya Garg

Aditya Garg

Head of Solution Consulting, India, Genesys

Yogendra Jain

Yogendra Jain

VP, Sales & Account Management, Concentrix

Sidharth Mukherjee

Sidharth Mukherjee

GM & Global Practice Head, Digital Workplace Services, CISS, Wipro

Amit Vishwakarma

Amit Vishwakarma

Principal Solution Consultant, India, Genesys

Sunil Patil

Sunil Patil

Senior Solution Consultant, India, Genesys

Yogesh Varma

Yogesh Varma

Senior Solution Consultant, India, Genesys

Siddhartha Kaul

Siddhartha Kaul

Account Director – Strategic Accounts, India, Genesys

Ajay Natarajan

Ajay Natarajan

Head BPO Vertical, India, Genesys

Raghav Kumaria

Raghav Kumaria

Head of Technology & CX Transformation, AIonOS

Shrish Trivedi

Shrish Trivedi

Director - Post Sales Product, MakeMyTrip

Breakout Sessions

Track A

05:45 PM – 06:15 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Royal Room 2

Ravi Shekhar, Customer Experience Platform Specialist, Tata Communications Limited

Speakers

Ravi shekhar

Ravi Shekhar

Customer Experience Platform Specialist, Tata Communications Limited

05:45 PM – 06:15 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Royal Room 1

Vishal Marwaha, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

05:45 PM – 06:15 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Pinewood

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Track B

06:20 PM – 06:50 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Royal Room 2

Ravi Shekhar, Customer Experience Platform Specialist, Tata Communications Limited

Speakers

Ravi shekhar

Ravi Shekhar

Customer Experience Platform Specialist, Tata Communications Limited

06:20 PM – 06:50 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Royal Room 1

Vishal Marwaha, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

06:20 PM – 06:50 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Pinewood

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Sponsors

Strategic and Booth

Csi logo hires

Strategic

Tata communications logo stacked blue new

Engagement Zone

Audiocodes logo v2

Booth

Successkpi 0d4dce

CX Tour
Bengaluru

Wednesday, 20 May 2026

Bengaluru Agenda

Wednesday, 20 May 2026

01:00 PM – 02:30 PM

Registration and Networking Lunch

Connect with Genesys experts, partners and your peers over networking lunch

02:30 PM – 02:45 PM

CX Tour Opening

02:45 PM – 03:45 PM

The Journey to Success: Stories, Struggles, and Triumphs

Rohan Bopanna is a Padma Shri awardee, two-time Grand Slam champion, and former World No. 1—making history as the oldest player to achieve this ranking. With a career spanning over two decades, he has represented India at multiple Olympics and been a key member of the Davis Cup team. Beyond his on-court success, he mentors emerging talent through his academy and actively contributes to the growth of Indian tennis.

Join us at CX Tour India to hear Rohan share his journey, experiences, and the mindset behind sustained excellence and resilience.

Rohan Bopanna, The Grand Slam champion

Sian Jenkins, Marketing Director, India and ANZ, Genesys – Moderator

03:45 PM – 04:00 PM

Welcome and Intro

Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

04:00 PM – 04:30 PM

Preparing for Universal Agentic Experience Orchestration

Aditya Garg shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, Aditya Garg demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.

Aditya will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He’ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.

Aditya Garg, Head of Solution Consulting, India, Genesys

04:30 PM – 04:45 PM

Experience in Action: How a Genesys Customer is Driving Customer Loyalty

Hear from Dr. Lakshmanan as he share how Infosys is using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.

Dr. Lakshmanan Ramanathan, Associate Vice President, Business Head – Technology Solutions & Automation, Infosys BPM Limited

Laxmi Gollapudi, Portfolio Head – Business Transformation, Infosys BPM Limited

04:45 PM – 05:15 PM

AI Designed to Deliver — Proven Live

See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.

Aditya Garg, Head of Solution Consulting, India, Genesys 

Pallavi Salunke, Principal Solution Consultant, India, Genesys

Susheel Menon, Senior Solution Consultant, India, Genesys

Yogesh Varma, Senior Solution Consultant, India, Genesys

05:15 PM – 05:45 PM

Networking Break - Connect and Refresh

05:45 PM – 06:50 PM

Breakout Sessions

06:50 PM – 07:20 PM

Networking Break: Connect over Tea & Coffee

07:20 PM – 07:35 PM

Customer Spotlight: How a Leading Bank Modernized CX for the Digital Era

Explore how Ujjivan Bank transformed its customer experience with Genesys Cloud—successfully navigating complex regulatory requirements while unlocking agility, scalability, and seamless interactions. A story of bold transformation, where compliance and innovation go hand in hand.

Martin P., Chief Operating Officer, Ujjivan Small Finance Bank

Suresha C., EVP, Head of Customer Experience, Ujjivan Small Finance Bank

07:35 PM – 07:50 PM

Beyond the Hype: What It Really Takes to Transform CX at Scale

Moving to the cloud is just the beginning—real transformation happens when every interaction becomes smarter, faster, and more connected. Hear how Tata Play leveraged Genesys Cloud to modernize its CX, streamline operations, and deliver consistent, high-quality experiences at scale.

Vijay Sharma, Chief Information Officer, Tata Play

07:50 PM – 08:05 PM

Gamification Sponsor Spotlight: Merykh Technologies

Thanveer Thottinkkarakath, CEO, Merykh Technologies Private Limited

07:53 PM – 08:00 PM

Gamification Gift Distribution

Thanveer Thottinkkarakath, CEO, Merykh Technologies Private Limited

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

08:00 PM – 08:10 PM

Closing Remarks

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

08:10 PM – 10:30 PM

Evening Mixer: Dinner, Cocktails and Conversation

Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.

Bengaluru Speakers

Raja Lakshmipathy

Raja Lakshmipathy

Vice President and Managing Director, India, Genesys

Rohan Bopanna

Rohan Bopanna

Grand Slam Champion

Sian Jenkins

Sian Jenkins

Marketing Director, India and ANZ, Genesys

Laxmi Gollapudi

Laxmi Gollapudi

Portfolio Head- Business Transformation, Infosys BPM Limited

Dr. Lakshmanan Ramanathan

Dr. Lakshmanan Ramanathan

Associate Vice President, Business Head – Technology Solutions & Automation, Infosys BPM Limited

Aditya Garg

Aditya Garg

Head of Solution Consulting, India, Genesys

Martin P.

Martin P.

Chief Operating Officer, Ujjivan Small Finance Bank

Suresha C

Suresha C

EVP, Head of Customer Experience, Ujjivan Small Finance Bank

Vijay Sharma

Vijay Sharma

Chief Information Officer, Tata Play

Amit Vishwakarma

Amit Vishwakarma

Principal Solution Consultant, India, Genesys

Pallavi Salunke

Pallavi Salunke

Principal Solution Consultant, India, Genesys

Thanveer Thottinkkarakath

Thanveer Thottinkkarakath

CEO, Merykh Technologies Private Limited

Susheel Menon

Susheel Menon

Senior Solution Consultant, India, Genesys

Yogesh Varma

Yogesh Varma

Senior Solution Consultant, India, Genesys

Martin P.

Martin P.

Chief Operating Officer, Ujjivan Small Finance Bank

Vijay Sharma

Vijay Sharma

Chief Information Officer, Tata Play

Sian Jenkins

Sian Jenkins

Marketing Director, India and ANZ, Genesys

Laxmi Gollapudi

Laxmi Gollapudi

Portfolio Head – Business Transformation, Infosys BPM Limited

Martin P.

Martin P.

Chief Operating Officer, Ujjivan Small Finance Bank

Vijay Sharma

Vijay Sharma

Chief Information Officer, Tata Play

Ajay Natarajan

Ajay Natarajan

Head BPO Vertical, India, Genesys

Vinod Jayakumar

Vinod Jayakumar

Head of Engineering, Credit Saison, India

Breakout Sessions

Track A

05:45 PM – 06:15 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Turret Boardroom

Prajwal Shetty, Customer Experience Platform Specialist, Tata Communications Limited

Tushar Bhatt, Deputy General Manager, Tata Communications Limited

Speakers

Chatgpt image may 13, 2026, 12 48 58 pm

Prajwal Shetty

Customer Experience Platform Specialist, Tata Communications Limited

Tushar bhatt headshot

Tushar Bhatt

Deputy General Manager, Tata Communications Limited

05:45 PM – 06:15 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Grand Ball Room

Vishal Marwaha, Service Engagement Director, Genesys

Naveen Kandasami, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

Naveen k

Naveen Kandasami

Service Engagement Director, Genesys 

05:45 PM – 06:15 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Sitara Boardroom

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Track B

06:20 PM – 06:50 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Turret Boardroom

Prajwal Shetty, Customer Experience Platform Specialist, Tata Communications Limited

Tushar Bhatt, Deputy General Manager, Tata Communications Limited

Speakers

Chatgpt image may 13, 2026, 12 48 58 pm

Prajwal Shetty

Customer Experience Platform Specialist, Tata Communications Limited

Tushar bhatt headshot

Tushar Bhatt

Deputy General Manager, Tata Communications Limited

06:20 PM – 06:50 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Grand Ball Room

Vishal Marwaha, Service Engagement Director, Genesys

Naveen Kandasami, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

Naveen k

Naveen Kandasami

Service Engagement Director, Genesys

06:20 PM – 06:50 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Sitara Boardroom

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Sponsors

Strategic and Booth

Csi logo hires

Strategic

Tata communications logo stacked blue new

Engagement Zone

Audiocodes logo v2

Booth

Successkpi 0d4dce
Concentrix logo
Download
Images
Gnani logo

Gamification

Merykh approved logo (1).ai
Concentrix logo
Download

CX Tour
Mumbai

Friday, 22 May 2026

Mumbai Agenda

Friday, 22 May 2026

01:00 PM – 02:30 PM

Registration and Networking Lunch

Connect with Genesys experts, partners and your peers over networking lunch.

02:30 PM – 02:45 PM

CX Tour Opening

02:45 PM – 03:45 PM

The Winning Way

Widely regarded as the voice of Indian cricket, Harsha Bhogle has been a defining presence in sports broadcasting for over three decades. Born in Hyderabad and armed with an MBA from IIM Ahmedabad, he began his commentary career at 19 with All India Radio before going on to cover Test matches, ODIs, and the IPL for ESPN Star Sports, BBC, and ABC Radio.

Voted as the most favourite commentator by ESPNcricinfo readers, he is known for his insightful, unbiased, and engaging style. Off the mic, he is the co-author of the bestselling The Winning Way and a regular columnist for Cricbuzz.

Join us at CX Tour Mumbai to hear Harsha Bhogle as he shares his perspectives on leadership, communication, and the art of connecting with audiences—both on and off the field.

Harsha Bhogle, Cricket Commentator and Sports Journalist

Ajay Natarajan, Enterprise Business Head, India, Genesys (Moderator)

03:45 PM – 04:00 PM

Welcome and Intro

Orchestrating Every Moment: The New Standard for CX

Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

04:00 PM – 04:30 PM

Preparing for Universal Agentic Experience Orchestration

Aditya Garg shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, Aditya Garg demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.

Aditya will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He’ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.

Aditya Garg, Head of Solution Consulting, India, Genesys

04:30 PM – 05:00 PM

Networking Break: Connect and Refresh

05:00 PM – 06:15 PM

Breakout Sessions

06:15 PM – 06:45 PM

Networking Break: Connect over Tea & Coffee

06:45 PM – 07:05 PM

Modernising CX Operations Through AI and Connected Ecosystems

Hear from Cognizant as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.

Andrew Bhosale, Director – CX CRM Advisory, Cognizant

Rachana Singh, Customer Advocacy Director, APAC, Genesys

07:05 PM – 07:35 PM

AI Designed to Deliver — Proven Live

See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.

Aditya Garg, Head of Solution Consulting, India, Genesys 

Pallavi Salunke, Principal Solution Consultant, India, Genesys

Amit Vishwakarma, Principal Solution Consultant, India, Genesys

Sunil Patil, Senior Solution Consultant, India, Genesys

07:35 PM – 07:50 PM

Closing Remarks and Gift Distribution

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

07:50 PM – 09:30 PM

Evening Mixer: Dinner, Cocktails and Conversation

Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.

Mumbai Speakers

Raja Lakshmipathy

Raja Lakshmipathy

Vice President and Managing Director, India and SAARC, Genesys

Harsha Bhogle

Harsha Bhogle

Cricket Commentator and Sports Journalist

Aditya Garg

Aditya Garg

Head of Solution Consulting, India, Genesys

Ajay Natarajan

Ajay Natarajan

Enterprise Business Head, India, Genesys

Andrew Bhosale

Andrew Bhosale

Director CX, CRM Advisory, Cognizant

Rachana Singh

Rachana Singh

Customer Advocacy Director, APAC, Genesys

Pallavi Salunke

Pallavi Salunke

Principal Solution Consultant, India, Genesys

Amit Vishwakarma

Amit Vishwakarma

Principal Solution Consultant, India, Genesys

Sunil Patil

Sunil Patil

Senior Solution Consultant, India, Genesys

Nitish Purohit

Nitish Purohit

Sr. Advisory Solution Consultant, ServiceNow

Ajay Natarajan

Ajay Natarajan

Head BPO Vertical, India, Genesys

Raghav Kumaria

Raghav Kumaria

Head of Technology & CX Transformation, AIonOS

Breakout Sessions

Track A

05:00 PM – 05:35 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Salon La Vallière Dubarry

Siddhesh Shinde, CX Sales Specialist, Tata Communications Limited

Mohammed Shariq Khan, Customer Experience Platform Specialist, Tata Communications Limited

Speakers

Sidesh

Siddhesh Shinde

CX Sales Specialist, Tata Communications Limited

Shariq khan

Mohammed Shariq Khan

Customer Experience Platform Specialist, Tata Communications Limited

05:00 PM – 05:35 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Grand Ball Room

Vishal Marwaha, Service Engagement Director, Genesys

Naveen Kandasami, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

Naveen k

Naveen Kandasami

Service Engagement Director, Genesys

05:00 PM – 05:35 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Salon Pompadour

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Track B

05:40 PM – 06:15 PM

Human + AI: The New Partnership Shaping Enterprise Contact Centres

The future of CX is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.

Hall Name – Salon La Vallière Dubarry

Siddhesh Shinde, CX Sales Specialist, Tata Communications Limited

Mohammed Shariq Khan, Customer Experience Platform Specialist, Tata Communications Limited

Speakers

Sidesh

Siddhesh Shinde

CX Sales Specialist, Tata Communications Limited

Shariq khan

Mohammed Shariq Khan

Customer Experience Platform Specialist, Tata Communications Limited

05:40 PM – 06:15 PM

From CX Strategy to Measurable Value: The Key to Successful CX Transformation

Discover how Genesys enabled HSBC’s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys’ proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the impact of CX across your business.

Hall Name – Grand Ball Room

Vishal Marwaha, Service Engagement Director, Genesys

Naveen Kandasami, Service Engagement Director, Genesys

Speakers

Vishal headshot

Vishal Marwaha

Service Engagement Director, Genesys

Naveen k

Naveen Kandasami

Service Engagement Director, Genesys

05:40 PM – 06:15 PM

Agentic AI in Action: From Conversation to Business Transformation

With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap – the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how “Autonomous Sous-Chefs” are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.

Hall Name – Salon Pompadour

Anil Joglekar, Managing Director, CS Infocomm

Speakers

Anil joglekar

Anil Joglekar

Managing Director, CS Infocomm

Sponsors

Strategic and Booth

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Strategic

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Engagement Zone

Audiocodes logo v2

Booth

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Please contact us and a member of the Genesys events team will respond.