CX Done Right: Orchestrating Every Moment
CX Tour Delhi | 15 May 2026
CX Tour Bengaluru | 20 May 2026
CX Tour Mumbai | 22 May 2026
CX Tour Delhi | 15 May 2026
CX Tour Bengaluru | 20 May 2026
CX Tour Mumbai | 22 May 2026
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Meanwhile if you have any questions please reach out to aastha.gupta@genesys.com
Doing CX right isn’t about choosing between automation or human service. It’s about understanding what the customer needs in the moment — and orchestrating the right response across people, systems and journeys in real time.
When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organizations move from managing volume to orchestrating outcomes.
And when that shift happens, loyalty and efficiency compound — not compete.
CX Tour India 2026 is where this transformation unfolds—save your seat today
Why Attend:
Explore a unified platform approach — connect people, systems and journeys seamlessly.
See AI in action — understand how intent, context and conversation data drive smarter decisions in the moment.
Attend expert-led workshops – learn how to make CX Done Right a reality in your organization.
Hear real transformation stories from your peers.
Discover why Genesys is trusted where CX is most complex – high-stakes, high-volume and hardest to orchestrate.
When CX is done right, every moment works harder for your customers and your business.
Friday, 15 May 2026
01:00 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch.
02:30 PM – 02:45 PM
02:45 PM – 03:45 PM
03:45 PM – 04:15 PM
Explore how organizations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.
Raja Lakshmipathy, Vice President and Managing Director, India, Genesys
04:15 PM – 04:30 PM
Hear from your peer as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.
04:30 PM – 05:00 PM
Customer trust is earned in moments and lost in missteps. In this session, we will explore why winning trust is the foundation of sustainable growth, and why delivering consistent, connected experiences requires more than isolated AI or incremental tool changes.
Discover how Genesys brings the right roadmap and innovation to modern CX — one unified platform with AI at its core, designed for everyone who touches the customer experience. By connecting intent, context and action in real time, Genesys enables organizations to drive better outcomes for customers while reducing complexity and effort for teams.
Connected Experiences. Consistent Trust.
Aditya Garg, Head of Solutions Consulting, India, Genesys
05:00 PM – 05:30 PM
See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.
05:30 PM – 06:00 PM
06:00 PM – 07:00 PM
07:00 PM – 07:30 PM
07:30 PM – 08:00 PM
Listen to CX leaders who are using AI to reduce effort, improve responsiveness and connect experiences across teams and systems. Real strategies. Real challenges. Real results.
08:00 PM – 08:15 PM
Raja Lakshmipathy, Vice President and Managing Director, India, Genesys
08:15 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Raja Lakshmipathy
Vice President and Managing Director - India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting - India, Genesys
Wednesday, 20 May 2026
01:00 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch
02:30 PM – 02:45 PM
02:45 PM – 03:45 PM
03:45 PM – 04:15 PM
Explore how organizations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.
Albert Nel, Senior Vice President, APAC, Genesys
04:15 PM – 04:30 PM
Hear from your peer as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.
04:30 PM – 05:00 PM
Customer trust is earned in moments and lost in missteps. In this session, we will explore why winning trust is the foundation of sustainable growth, and why delivering consistent, connected experiences requires more than isolated AI or incremental tool changes.
Discover how Genesys brings the right roadmap and innovation to modern CX — one unified platform with AI at its core, designed for everyone who touches the customer experience. By connecting intent, context and action in real time, Genesys enables organizations to drive better outcomes for customers while reducing complexity and effort for teams.
Connected Experiences. Consistent Trust.
Jarryd Tuyau, AI Lead Architect, APAC, Genesys
05:00 PM – 05:30 PM
See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.
Aditya Garg, Head of Solutions Consulting, India, Genesys
05:30 PM – 06:00 PM
06:00 PM – 07:00 PM
07:00 PM – 07:30 PM
07:30 PM – 08:00 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
08:00 PM – 08:15 PM
Raja Lakshmipathy, Vice President and Managing Director, India, Genesys
08:15 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Albert Nel
Senior Vice President, APAC, Genesys
Raja Lakshmipathy
Vice President and Managing Director, India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting, India, Genesys
Jarryd Tuyau
AI Lead Architect - APAC, Genesys
Friday, 22 May 2026
01:00 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch.
02:30 PM – 02:45 PM
02:45 PM – 03:45 PM
03:45 PM – 04:15 PM
Explore how organizations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.
Raja Lakshmipathy, Vice President and Managing Director, India, Genesys
04:15 PM – 04:30 PM
Hear from your peer as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.
04:30 PM – 05:00 PM
Customer trust is earned in moments and lost in missteps. In this session, we will explore why winning trust is the foundation of sustainable growth, and why delivering consistent, connected experiences requires more than isolated AI or incremental tool changes.
Discover how Genesys brings the right roadmap and innovation to modern CX — one unified platform with AI at its core, designed for everyone who touches the customer experience. By connecting intent, context and action in real time, Genesys enables organizations to drive better outcomes for customers while reducing complexity and effort for teams.
Connected Experiences. Consistent Trust.
Jarryd Tuyau, AI Lead Architect, APAC, Genesys
05:00 PM – 05:30 PM
See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.
Aditya Garg, Head of Solutions Consulting, India, Genesys
05:30 PM – 06:00 PM
06:00 PM – 07:00 PM
07:00 PM – 07:30 PM
07:30 PM – 08:00 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
08:00 PM – 08:15 PM
Raja Lakshmipathy, Vice President and Managing Director, India, Genesys
08:15 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Raja Lakshmipathy
Vice President and Managing Director, India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting, India, Genesys
Jarryd Tuyau
AI Lead Architect - APAC, Genesys
Please contact us and a member of the Genesys events team will respond.
