CX Tour India

Connect with Genesys experts, partners and your peers over networking lunch

Rohan Bopanna is a Padma Shri awardee, two-time Grand Slam champion, and former World No. 1—making history as the oldest player to achieve this ranking. With a career spanning over two decades, he has represented India at multiple Olympics and been a key member of the Davis Cup team. Beyond his on-court success, he mentors emerging talent through his academy and actively contributes to the growth of Indian tennis.

Join us at CX Tour India to hear Rohan share his journey, experiences, and the mindset behind sustained excellence and resilience.

Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.

Albert Nel, Senior Vice President, APAC, Genesys

Jarryd Tuyau shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, Jarryd Tuyau demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.

Jarryd will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He’ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.

Jarryd Tuyau, AI Lead Architect, APAC, Genesys

Hear from Dr. Lakshmanan as he share how Infosys is using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.

Dr. Lakshmanan Ramanathan, Associate Vice President, Business Head – Technology Solutions & Automation, Infosys BPM Limited

See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.

Aditya Garg, Head of Solutions Consulting, India, Genesys 

Pallavi Salunke, Principal Solution Consultant, India, Genesys

Susheel Menon, Senior Solution Consultant, India, Genesys

Yogesh Varma, Senior Solution Consultant, India, Genesys

Explore how Ujjivan Bank transformed its customer experience with Genesys Cloud—successfully navigating complex regulatory requirements while unlocking agility, scalability, and seamless interactions. A story of bold transformation, where compliance and innovation go hand in hand.

Martin P., Chief Operating Officer, Ujjivan Small Finance Bank

Moving to the cloud is just the beginning—real transformation happens when every interaction becomes smarter, faster, and more connected. Hear how Tata Play leveraged Genesys Cloud to modernize its CX, streamline operations, and deliver consistent, high-quality experiences at scale.

Vijay Sharma, Chief Information Officer, Tata Play

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.

Connect with Genesys experts, partners and your peers over networking lunch.

Widely regarded as the voice of Indian cricket, Harsha Bhogle has been a defining presence in sports broadcasting for over three decades. Born in Hyderabad and armed with an MBA from IIM Ahmedabad, he began his commentary career at 19 with All India Radio before going on to cover Test matches, ODIs, and the IPL for ESPN Star Sports, BBC, and ABC Radio.

Voted as the most favourite commentator by ESPNcricinfo readers, he is known for his insightful, unbiased, and engaging style. Off the mic, he is the co-author of the bestselling The Winning Way and a regular columnist for Cricbuzz.

Join us at CX Tour Mumbai to hear Harsha Bhogle as he shares his perspectives on leadership, communication, and the art of connecting with audiences—both on and off the field.

Orchestrating Every Moment: The New Standard for CX

Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities — but the result of intelligent orchestration done right.

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

Jarryd Tuyau shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, Jarryd Tuyau demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.

Jarryd will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He’ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.

Jarryd Tuyau, AI Lead Architect, APAC, Genesys

Hear from your peer as they share how they’re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they’re building customer loyalty while improving operational efficiency, the measurable impact they’ve achieved, and how their CX roadmap is evolving with orchestration at the core.

See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable — in real time.

Aditya Garg, Head of Solutions Consulting, India, Genesys 

Pallavi Salunke, Principal Solution Consultant, India, Genesys

Amit Vishwakarma, Principal Solution Consultant, India, Genesys

Sunil Patil, Senior Solution Consultant, India, Genesys

Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.