September 9–11, 2026

Genesys Executive Leadership Forum

Thank you for registering!

Your participation for the Genesys Executive Leadership Forum in Udaipur is confirmed. We look forward to welcoming you to this exclusive gathering of senior leaders.

Meanwhile if you have any questions please reach out to aastha.gupta@genesys.com

You are invited to an exclusive leadership gathering

The Genesys Executive Leadership Forum is an exclusive, invitation-only gathering of senior thought leaders focused on translating AI ambition into real business impact. Hosted in the timeless setting of City of Lakes – Udaipur, the forum is designed as a private, closed-door experience that brings together a highly curated group of executives for candid, peer-led conversations. We are also delighted to extend the experience to accompanying spouses, with a thoughtfully curated set of activities, along with the opportunity to for select networking dinners.

As organisations move from AI ambition to real-world execution, the conversations here are focused on what truly matters — turning strategy into measurable business impact.

Leaders will engage in focused discussions on shared priorities — from AI use case prioritisation to advancing orchestration maturity — while gaining direct perspective on Genesys strategy and roadmap, and how these translate into tangible outcomes across customer experience and business performance.

Why attend?

Connect with Genesys leadership

Get direct access to Genesys strategy, roadmap, and product direction

Expert perspectives on emerging industry trends

A new lens on the latest industry trends, grounded in independent insights.

Roundtables discussion on what matters most

Focused conversations on orchestration maturity, AI and business impact.

Candid peer-to-peer engagement

Gain perspective from peers who have recently transformed their CX orchestration.

Curated executive experience

From exclusive dinners to thoughtful gifting, every detail is designed to make this experience exceptional with you and your spouse.

We look forward to hosting you for an experience designed to inspire and connect

Agenda

12:00 pm – 06:00 pm

Guest Arrival

01:00 pm – 03:00 pm

Lunch and Networking

03:00 pm – 04:00 pm

Leisure Time

04:00 pm – 06:30 pm

Beyond the Boardroom: Cricket Match

Join your fellow peers for a friendly cricket match that brings together teamwork, strategy, healthy competition, and meaningful networking in the beautiful surroundings of Udaipur.

06:30 pm – 07:30 pm

Leisure Time

07:30 pm – 10:30 pm

Welcome Reception

An evening thoughtfully curated to reflect the spirit of Udaipur. Enjoy a specially curated dining experience complemented by authentic Rajasthani performances, bringing the richness of local heritage to life.

To fully embrace the setting, we recommend Indian attire, adding to the elegance and authenticity of the evening.

06:30 am – 07:30 am

Guided Yoga Session

07:30 am – 09:00 am

Morning Networking Breakfast

09:15 am – 09:45 am

CX in the Agentic Era

Albert Nel, Senior Vice President, APAC, Genesys

09:45 am – 10:30 am

The Future of Genesys AI: Roadmap and Strategic Differentiators

Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys

Aditya Garg, Head of Solution Consulting, India, Genesys

10:30 am – 11:00 am

Networking Break - Connect and Refresh

11:00 am – 11:45 am

Genesys Cloud: Security, Privacy & Compliance

Igor Bozic, Director COE, Security, Privacy, Compliance, Genesys

11:45 am – 01:00 pm

Executive Think Tank: Shaping What’s Next

Prerna Pant, Director, Business Value, Genesys

Satish Annamalai, Sr. Business Value Specialist, Genesys

01:00 pm – 02:00 pm

Lunch Break

02:00 pm – 02:30 pm

Demo: Putting Orchestration Vision into Live Action

Aditya Garg, Head of Solution Consulting, India, Genesys

02:30 pm – 03:00 pm

Understanding AWS: The Platform Behind Genesys Cloud

Abhishek Sharma, PDM, India, AWS

03:00 pm – 05:00 pm

Leadership Session - The Success Trap™

How to keep succeeding when you’re already successful.

Reaching the top is difficult. Sustaining success in an era of AI-driven transformation is even harder. As leadership models evolve, organizations become leaner, and the workforce is redefined, this thought-provoking session with Sharad Lal challenges accomplished executives to rethink the beliefs that shaped their success, uncover what may now be limiting their impact, and evolve their leadership to thrive in the decade ahead.

Sharad Lal, Leadership Speaker and Advisor

05:00 pm – 05:10 pm

Closing Remarks

Raja Lakshmipathy, Vice President and Managing Director, India, Genesys

05:10 pm – 06:00 pm

Networking and Refreshments

06:00 pm – 07:30 pm

Leisure Time

07:30 pm – 10:30 pm

Networking Dinner

An exclusive dining experience in the magnificent city of Udaipur, where exceptional cuisine, inspiring conversations, and stunning views come together to create an unforgettable evening.

07:30 am – 10:00 am

Breakfast

08:00 am – 02:00 pm

Departure

Speakers

Albert Nel

Albert Nel

Senior Vice President, APAC, Genesys

Raja Lakshmipathy

Raja Lakshmipathy

Vice President and Managing Director, India, Genesys

Antoine Ducarme

Antoine Ducarme

Vice President, Solutions Consulting, APAC, Genesys

Prerna Pant

Prerna Pant

Director, Business Value, Genesys

Satish Annamalai

Satish Annamalai

Sr. Business Value Specialist, Genesys

Igor Bozic

Igor Bozic

Director COE, Security, Privacy, Compliance, Genesys

Aditya Garg

Aditya Garg

Head of Solution Consulting, India, Genesys

Sharad Lal

Sharad Lal

Leadership Speaker and Advisor

Abhishek Sharma

Abhishek Sharma

PDM, India, AWS

Questions?

Please contact us and a member of the Genesys events team will respond.