Genesys User Group (GUG): APAC Virtual Meet-Up

Join Amanda Gray, a change and thought leader at Inland Revenue New Zealand, for an engaging conversation on how IRD is rethinking outbound engagement in the public sector. Discover how agentless dialling and conversation summarisation are helping navigate complex citizen needs, operational challenges, and large-scale transformation. From early hurdles to measurable impact, this session offers a grounded look at innovation in action. Expect practical insights, candid reflections, and a glimpse of what’s next.

• Hear from Inland Revenue NZ about their experience with Genesys Cloud
• Learn about AI Outbound Engagement
• Ask questions and join the discussion with other Genesys customers in this interactive session
• Earn Orchestrator advocacy points

This user group meet-up is exclusively for Genesys Cloud customers.

Meet the Speakers