07/15/2026
Jakarta, Indonesia
Explore how Genesys Cloud is redefining CCaaS with AI-powered experience orchestration. Access the resources to learn how organisations can deliver more personalised, efficient and proactive customer experiences through automation, real-time assistance and connected journeys.
Shangri-la Mactan
JS Luwansa Hotel, Jalan Haji R. Rasuna Said, RT.2/RW.5, Karet Kuningan, South Jakarta City, Jakarta, Indonesia
Download the brochures from the booth below and explore how Genesys helps organisations deliver AI-powered customer and employee experiences.
Learn how Genesys Cloud AI helps automate, optimise and elevate customer experiences.
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See how centralized business rules help route customers to the right outcome faster.
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Discover how Copilot supports agents, supervisors, administrators and analysts with AI assistance.
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Explore unified, AI-ready analytics for real-time visibility, reporting and action.
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Learn how agentic virtual agents move beyond scripted responses to autonomous resolution.
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See how Knowledge Fabric turns static content into real-time, AI-ready answers.
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