Level up your employee experience with Genesys Agent Copilot

Join this live webinar to discover how Genesys Agent Copilot can help your contact centre agents as they face more complex queries, manage interactions across multiple channels, and meet strict SLAs. Genesys Agent Copilot improves communication between agents and customers by accurately determining customer intent and providing agents with the next best action in real time.

This powerful tool assists during live interactions and simplifies post-call work by offering comprehensive conversation summaries, including contact reasons, resolutions, and suggested wrap-up codes.

Takeaways from the webinar