31 March 2026 (10am SGT / 1pm AEDT / 3pm NZT) | Duration: 1 hour
Join us this quarter for an immersive Workforce Engagement Management (WEM) Open Day, where AI meets the future of employee and customer experience.
With more than 100 new WEM capabilities introduced in 2025 alone, innovation within Genesys Cloud continues at an extraordinary pace. From intelligent forecasting enhancements to AI-driven automation and real-time insights, our latest releases are designed to help organisations anticipate change, optimise performance, and elevate workforce engagement with precision.
In this live session, you’ll explore the newest innovations and get an exclusive preview of what’s coming next. Learn how embedded AI across Genesys Cloud empowers you to move from reactive management to predictive decision-making enabling smarter scheduling, proactive quality management, and data-driven coaching at scale.
Discover how to unlock greater value from your existing investment, streamline operations with automation, and leverage AI-powered insights to drive measurable business outcomes.
Step into the next evolution of WEM intelligent, adaptive, and built for what’s next.
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Whether you are an existing customer who is interested in getting the most out of your Genesys Cloud platform or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, this session is for you.

Andrew Thean
Principal Solution Consultant
Genesys