Practical Workshop: Build an Agentic Virtual Agent

Build the Future of CX: Get Hands-On with Agentic Virtual Agents

Move beyond traditional chatbots and discover a new era of AI-powered customer experience.

In this hands-on workshop, you’ll learn how to design and build your own Agentic Virtual Agent using Genesys Cloud. Powered by large action models (LAMs), these next-generation virtual agents don’t just respond; they reason, take action and resolve customer needs across systems and channels.

Guided by Genesys product experts, you’ll gain practical experience in creating autonomous AI agents that can handle complex, multi-step workflows, adapt in real time and deliver meaningful outcomes. Whether you’re exploring AI innovation or looking to scale self-service, this session will give you the tools and confidence to bring agentic automation to life.

Join us in Brisbane, Melbourne or Sydney for an immersive half-day experience, followed by networking with your peers and Genesys team over lunch.