CX Leaders Council

The annual gathering of the world’s
customer experience leaders

Danang, Vietnam
18 – 20 September 2019

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Welcome to the 2019 CX Leaders Council (CXLC), the annual gathering of customer experience organisations and leaders from across APAC and beyond. This year, CXLC takes place on 18–20 September, at the Hyatt Regency Danang Resort and Spa, Vietnam, which is situated on the edge of Danang — and just a short ride from UNESCO world heritage listed site Hoi An.

In 2019, we have commissioned APAC-wide Consumer Insights research to explore how consumers really feel about customer experience. At the event, we’ll unveil the findings of this research and explore the growing relationship between technology and customer experience.

Don’t miss out on the premier customer experience event of the year. See what happens when great minds, visionary leaders, successful customers and trusted partners come together around technology.

I look forward to welcoming you in Danang, Vietnam.


Keith Budge
Senior Vice President and General Manager
Genesys Asia-Pacific & Japan

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