Genesys Cloud is
a leading Contact
center platform

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Now organizations of all sizes can deliver AI-powered, personalized experiences.

Delight your customers, inspire your team,
offer personalization on every channel, anywhere, anytime.

Find the solution that fits your organization.

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:

Increase in digital sales.

AI engages customers at the right time and with the right resource and action.

Increase in agent productivity.

Arm your agents with the tools and skills to amaze your customers.

ROI in <3 months.

Discover lasting ROI from your contact center in months, not years.

Genesys named a leader in Gartner 2020 Magic Quadrant for CCaaS

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From our customers

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

Sharon Woodard, IT Service Desk Manager, Blue Cross Blue Shield of Tennessee

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The best brands connect with Genesys

Big, small, simple or complex – ﬁnd your next contact center with Genesys.

+1.888.436.3797

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.