• Genesys named a Visionary in the 2020 Gartner WEM Magic Quadrant

    (of course, we saw this coming)

  • Genesys xperience

    Seize the moment

    Your CX transformation begins here

    Denver, CO • May 18–21
    Register by March 2nd and save $300

  • Microsoft

    Introducing Genesys Engage,
    built on Microsoft Azure

    Power and security for truly personalized experiences.

  • A modern, agile
    contact center awaits

    Let us make migration easier.

Meet Genesys Cloud.
The radically easy, all-in-one
cloud contact center.

Deliver personalized experiences on the channel of your customers’ choice and give your team the tools to make every moment count.

The best brands connect with Genesys.

For delivering the best customer experience, 65 of the world’s top 100 brands choose Genesys.
See how these brands are connecting with customers to build relationships and loyalty.

Life happens.
So should great customer experience.

Put your customers first with the world’s #1 CX platform

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Get insights from real users and analysts.
And make your job easier.

Genesys Cloud contact center belongs on your short list.

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Hear what customers are saying.

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“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

5 stars

Grayton E. Koenig, National Solutions Consultant
Voxai

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“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

10 out of 10

Sharon Woodard, IT Service Desk Manager
Blue Cross Blue Shield of Tennessee

Solutions for service, marketing and sales.

Increase first contact resolution

See how you can get customers to the best resource the first time, on any channel, and ensure employees have the right tools and training for quick resolution.

Personalize customer experience

Turn customer experience into your advantage by anticipating customer needs, communicating how they choose on the channels they choose, and making it all personal.

Build a better infrastructure

Free up your IT team with a world-class contact center that automates administrative tasks while delivering the tools, analytics and technology designed to evolve with your business.

Differentiate your business

Make the right impression with a personalized experience across all channels. Get customers immediately to the best resource to resolve issues and deliver campaign messaging.

Improve communication

Increase employee collaboration and the effectiveness of your internal communications to better align your teams, deliver relevant information at the right time and improve metrics.

Increase productivity

Get more from your workforce with the right training and productivity tools. Use analytics to gain insights into where you have gaps, and then act on that knowledge.

Increase lead quality

Mine call recordings and customer data for better understanding of customer buying behaviors, and use these insights to enhance messaging and offers and deliver better leads.

Proactively engage customers

Reach out to customers through their preferred channel—from email to social media or webchat—to engage, message and accelerate lead conversions.

Accelerate lead distribution

Use innovative lead management tools to more accurately assess, qualify and distribute leads quickly to the best reps to move them forward.

Act quickly

Get your hottest leads to your best closers immediately with a routing engine that automatically distributes leads to the best rep to convert the customer.

Reach out to prospects

Increase conversion rates with an automated outbound program that proactively delivers timely, relevant and contextual messages to prospects on their preferred channels.

Win more deals

Gain real-time insights into customer trends and behavior and give your reps the information they need for more success in acquisition, up-sell and win-back situations.

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