BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Delight your customers, inspire your team, offer personalization on every channel,
anywhere, anytime. Find the solution that fits your organization.
400%
AI engages customers at the right time and with the right resource and action.
25%
Arm your agents with the tools and skills to amaze your customers.
100%
Discover lasting ROI from your contact center in months, not years.
Both Scuderia Ferrari and Genesys share the excitement of seeing around corners and using data and technology. Much like how an F1 race team uses real-time data for its drivers and pit crew, the Genesys Cloud CX™ platform provides the right data, AI and predictive capabilities to empower organizations to drive personalized customer experiences at scale.
Big, small, simple or complex – find your next contact center with Genesys.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
