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Bold360 is now part of Genesys

See how personalized digital experiences lead to more customer smiles.

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Now organizations of all sizes can deliver AI-powered, personalized experiences.

Delight your customers, inspire your team,
offer personalization on every channel, anywhere, anytime.

Find the solution that fits your organization.

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:

Increase in digital sales.

AI engages customers at the right time and with the right resource and action.

Increase in agent productivity.

Arm your agents with the tools and skills to amaze your customers.

ROI in <3 months.

Discover lasting ROI from your contact center in months, not years.

Genesys named a Visionary in the 2021 Gartner WEM Magic Quadrant.

View the report

From our customers

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

Sharon Woodard, IT Service Desk Manager, Blue Cross Blue Shield of Tennessee

See our customer stories

The best brands connect with Genesys

Big, small, simple or complex – ﬁnd your next contact center with Genesys.

+1.888.436.3797

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.