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Genesys Named Gartner® Magic Quadrant™ for Contact Center as a Service Leader

08/09/2023

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Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

08/09/2023

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Genesys Cloud Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

07/06/2023

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Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

06/29/2023

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Announcing the Winners of the 2023 Genesys Customer Innovation Awards

06/28/2023

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Genesys Recognizes Winners of 18th Annual Customer Innovation Awards

06/28/2023

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Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution

06/20/2023

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Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

06/20/2023

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Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

06/20/2023

Genesys in the news

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Genesys CSO: Integrating Empathy Into Responsible AI

12/05/2025

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Aterian consolidates CX with Genesys Cloud

12/03/2025

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As agentic AI spreads, empathy is the next competitive edge

10/07/2025

Node

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Why smart AI consumption models hold the key to customer experience success

10/03/2025

Diginomica

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Orchestrating the future of CCaaS as Genesys maps out its AI strategy for contact centers

10/01/2025

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Brazil is a fertile environment for innovation and new businesses, experts say

09/29/2025

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Driven by investments in AI, Genesys Cloud grows more than 70% in Brazil in the last quarter

09/24/2025

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Genesys Peter Graf discusses the future of AI in boardrooms

09/23/2025

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‘Je ne sais quoi’ is now ‘Je ne sais quAI’: From metrics to experiences at Genesys Xperience 2025

09/22/2025

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Computacenter migrates service desk, sees enormous ROI

09/19/2025

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Five tips for incorporating AI and automation to enhance customer service

09/18/2025

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Genesys Scoops Its Second-Largest CCaaS Win Ever

09/18/2025

Channel buzz

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ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

09/17/2025

It forum

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Generative AI opens the door to the “experience era” in customer relationships, says Genesys VP

09/15/2025

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Genesys launches AI Agents with greater autonomy and new education programme

09/10/2025

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