Customer Highlights

April 22, 2025

Spotlight on Success: Customer Innovation Awards Nominations Are Open

It’s the 20th anniversary of the Genesys Customer Innovation Awards. And this year, we’re going bigger than ever to celebrate...

Ginger Conlon

April 16, 2025

Genesys Orchestrators: Step Into the Spotlight of Experience Innovation

On March 3, I announced the Genesys Orchestrators™ program to nearly 2,000 in-person participants, including 178 partners, as...

Scott Cravotta

April 16, 2025

Four Real-World AI Use Cases of Customer Experience Success

Top athletes work tirelessly to hone their craft. Even at the pinnacle of their careers, the process is constant. The same is...

Ginger Conlon

March 10, 2025

Key Leadership Lessons from Women Driving CX Transformation

Leadership today demands adaptability, authenticity and inclusivity — especially when driving customer experience (CX)...

Janelle Binder

December 17, 2024

Practical AI Use Cases to Drive Customer Experience Success

Organizations are increasingly aware that leveraging artificial intelligence (AI) is essential to stay competitive. Yet for many,...

Tim Friebel

October 15, 2024

How AI Is Powering Results at Scale for Three Genesys Customers

At the recent Xperience in North Amsterdam, I had the pleasure of moderating the artificial intelligence (AI) panel, where three...

Carl Thompson

October 4, 2024

Dreamforce 2024: Genesys, Salesforce Showcase Expanded Availability and Customer Success

The artificial turf has been rolled up and Einstein wigs packed, signifying the conclusion of Dreamforce, the annual Salesforce...

Sam Rector

July 16, 2024

How 3 CX Leaders Are Embracing AI-Powered Experience Orchestration

What do Almosafer travel company, Coca-Cola Bottlers’ Sales & Services and The Trevor Project all have in common? An...

Greg Thomas

May 29, 2024

Spotlight: Accelerating Women in Customer Experience Leadership

Diversity, Equity and Inclusion (DEI) are increasingly important to employees of all generations; they want to work at...

Ginger Conlon

May 14, 2024

Updates from Xperience 2024: The CX Event of the Year

There are carrots, and then there are sticks — but sticks don’t work particularly well. Merijn te Booij, GM of Workforce...

Genesys

May 14, 2024

Celebrating Our 2024 Customer Innovation Awards Winners

For 19 years, the Genesys Customer Innovation Awards have recognized and celebrated the remarkable accomplishments of our...

Angela Santarossa

May 4, 2024

Shaping the Experiences of Tomorrow — Today

AI is driving a seismic shift in customer and employee experiences, including how businesses manage them. With nearly unlimited...

Janelle Binder

March 29, 2024

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee...

Angela Santarossa

March 27, 2024

Life Extension Keeps Customers at the Heart of CX Innovation

For over 40 years, health and wellness company Life Extension has put customer and employee centricity at the forefront of its...

Ginger Conlon

March 21, 2024

Web Messaging Creates Empathetic Conversations at Rabobank

It’s a common misconception that digital technologies make customer interactions more efficient and less personal. But by using...

Claire Beatty