PureCloud

It’s Time to Level Up Your Call Center

Let’s face it: Having your call center in the cloud is becoming table stakes. Whether you’re already in the cloud or still...

Happy Customer Service Week

“The customer is always right.”That phrase is credited to Harry Gordon Selfridge, founder of London department store...

Accelerate Your Migration to the Genesys PureCloud Application

Companies are increasingly competing on the customer experiences they deliver. And the contact center plays a pivotal role in...

Imagine if… Customer centricity was at the heart of every interaction

Imagine if your cloud-based services enabled you to make every customer feel like your only customer. Australian personal...

Create Secure Interactions Without Compromising Customer Experience

This blog post was co-authored by Genesys technology partner, LumenVox.Everyone likes a good catchphrase. Short phrases like,...

3 Cures for the Side Effects of a Bad Customer Experience

Ask any customer service supervisor about the side effects of bad customer experiences and a common theme will emerge. The side...

Recognizing Customer Experience Stars

Think back to the best customer service you experienced recently.According to a State of Global Customer Service report by...

Celebrate CX Day With a Fresh Approach to Personalization

Happy CX Day! Today is a great time to celebrate the fact that we live in the experience economy.As consumers, the experience...

Take a Moment for International Podcast Day

In the early 1900s, two French brothers named Édouard and Ándre had a problem: demand for the car tires they made was lagging....

Connect With Your Coworkers for CX Day and Win a Great Prize

Happy CX Day and Customer Service Week! You’ve worked hard all year connecting with your customers. Now it’s time to have...

The Best Defense Is a Good Offense With Customer Experience Upgrades

The strategy of applying a good offense to increase your defenses has been applied successfully in many ways — from military...

Imagine if… Your contact center could achieve 100% first call resolution

Imagine being able to ensure that your customer calls are forwarded to staff with the right skills and knowledge to resolve...

Genesys PureCloud Feature Friday and Its Genesis

Genesys® PureCloud® Feature Friday is back — and it’s better than ever. Now it’s social, including Facebook, LinkedIn and...

Good Times With AppFoundry at G-Summit Europe

More than 1,200 attendees met last week at Beurs van Berlage in the beautiful city of Amsterdam for G-Summit Europe. Together,...

Get the Most Out of Your Customer Feedback Solution

This blog post was co-authored by Genesys Technology Partner, Survey Dynamix.Capturing customer feedback is a critical tool...