PureCloud

Infographic: MyBudget Empowers the Agent Experience With Cloud

Today at Xperience19, Genesys recognized MyBudget customer service representative Nicole Martin on the mainstage as a Genesys CX...

Technology Implementations That Create Outstanding Customer Experiences

This blog post was co-authored by Genesys technology partner, Contact Dynamix.There’s more to capturing customer feedback...

Genesys Cloud: One Platform to Power Innovation and Personalization

The businesses we work with come in all sizes and sophistication stages worldwide, representing many different industries. Yet,...

Determining Your Acceptable Abandon Rate

This blog post was co-authored by Genesys Technology Partner, Brightmetrics.We’ve all been there: sitting with the phone to...

Good News From Denver: Customer Innovation Awards Winners Announced

Mile-high Denver, Colorado is known for being surrounded by beautiful mountain peaks. They love their beer, and they love their...

Embracing Continual Change in Customer Experience Operations

This blog post was co-authored by Genesys AppFoundry Partner, Occam Networks.Delivering superior customer service is no...

Getting the Best Results From Bots: Q&A With Bosch Service Solutions

I talk with a lot of customers about their bots – chatbot and voicebot deployments – even artificial intelligence (AI)...

Imagine if… You could onboard agents 40% faster

Imagine having a contact center platform with the efficiency to deliver dramatic improvements when hiring new agents while...

3 Ways Cloud Improves Customer Service in Mid-Sized Call Centers

“Outdated technology is like a Gordian knot. A modern cloud platform is your sword.” — Someone smarter and more...

PureSuccess Service Catalog: Customer Engagement Success With the PureCloud Platform

No two companies are exactly alike when it comes to customer engagement. Each one requires its own path, based on unique...

Make Every Day Easier With a Cloud Contact Center

The Dutch painter Piet Mondrian is famous for his pioneering abstract art, dominated by perpendicular lines and primary colors....

At the Helm: Genesys CEO Tony Bates

Earlier this month, Tony Bates joined Genesys as our Chief Executive Officer, succeeding Paul Segre, who will continue with...

Finalists Named in Genesys Customer Innovation Awards

The best news is always when our customers make news. So, we’re happy to announce the finalists for the 14th annual Genesys...

Give Your Customers a Safer Way to Pay by Phone

This post was co-authored by Genesys AppFoundry partner, CardEasy.Major data breaches, such as the Marriott hack that...

5 Reasons to Attend Education Day at Xperience19

Genesys University will host Education Day at Xperience19 on Monday, June 10, in Denver, Colorado. This entire day is dedicated...