PureCloud

Take Cloud Conversational AI to the Next Level

According to BI Intelligence, about 80% of businesses will use chatbots by 2020. Juniper Research forecasts that chatbot...

The Art of Workforce Planning: How to Leverage Your Gut Feeling

When planning for travel, there are several different traveling styles. Some people prefer more of the discovery style while...

OneLogin Integration and the Genesys Cloud Platform

The cloud is being increasingly built on top of standards in an effort speed development and improve interoperability between...

Unhappy Customers Are a Gold Mine of Opportunity

Over the past decade, most organizations seeking a competitive edge have implemented some type of customer experience strategy....

It’s a Multicloud World

Choosing the right cloud environment is as personal as the kind of mobile device you prefer or car you drive. That’s why...

All In on the Race to the Cloud

Look for Genesys when the announcer tells the drivers to “start your engines” at this year’s Indianapolis 500. In our first...

AI-Driven Digital Experience at Scale

Conversational AI — the use of artificial intelligence-powered chatbots and digital assistants — is driving contact center...

The Secrets to Customer Experience Success in 2020 and Beyond

Welcome to the new year and the new decade. This is a milestone to make sure your experience is on track and resolve to fix the...

How to Create an Omnichannel Customer Service Strategy

The key to creating a successful omnichannel customer service strategy is to continually focus on one keyword in that phrase —...

Genesys Cloud: The Way Forward, It Is

Long before cloud was on the tip of every IT and business leaders’ tongues, it was the backdrop for the second film of the...

Best Practices Will Drive Customer Experience Delivery Success in 2020

“For patients to be safe, we need doctors to be able to reflect completely openly and freely about what they have done, to...

Shaping the Employee Experience to Improve Customer Experience

In a world of online reviews, ratings and referrals, delivering an exceptional customer experience becomes the end goal for any...

Honoring Customer Experience Excellence: The 2020 Customer Innovation Awards

You’ve shaped this industry by powering the world’s best customer experiences. It’s your time to shine. For the last 15...

Imagine if… You could deliver a personalized customer experience in the cloud

Imagine being able to leverage your cloud platform to build unbreakable bonds with your customers. Western Governors University...

Get Ready for the 2020 Genesys Customer Innovation Awards

In today’s competitive business climate, a great customer experience sets organizations apart from the competition. In fact,...