PureCloud

5 Ways to Implement Messaging Bots in Your Digital Strategy

In the Genesys State of Customer Experience report, we found that 53% of respondents surveyed in 2017 prefer mobile messaging....

Reboot Knowledge Management With AI and Improve Customer Experience

 Contact center agents are at a crossroads of customer experience excellence. Knowledge management (KM) could be the single most...

Improve Your Market Reputation With Microservices

Do you remember the last time you got stuck in a major traffic jam?  Like me, did the experience include a thousand brake lights...

Enrich Your Data and Strengthen Your Bottom Line

 Communication is how business gets done. Without a clear understanding of the communication taking place in your business, and...

AppFoundry and Genesys Incubate Ideas at SKO19

This week, Genesys employees from across the globe gathered in Dallas, Texas, for the annual sales kickoff event, SKO19. This...

No Call Goes Unanswered: Celebrating a Suicide Prevention Hotline Hero

Kate Kuehn knew something was wrong. She was only 24 and she felt like her life was already over. She had finished her studies at...

3 Tips That IT Pros Use to Build Relationships with Business Partners

One of the best parts about working in IT is understanding many parts of the business that you support. Building relationships...

The PureCloud Platform: Designed with Change in Mind

The Genesys® PureCloud® platform is a native cloud application with a complex ecosystem. The solution consists of more than 200...

Top 5 Technology Predictions: What’s Next for Customer Experience

“Life moves pretty fast.” No kidding, Ferris. Change is flying at us faster than ever. And, nowhere is it more present than...

Register for Xperience19 Customer Experience Conference

They say a picture is worth a thousand words, but an experience lasts a lifetime. It just so happens that with nearly three...

Measure Audio Quality to Reduce Management Headaches

Almost 13 years ago, I began my career in the contact center software industry as manager of a technical support group. It was an...

Must-Know Contact Center Terminology for 2019

If there’s one thing everyone in the customer service field agrees on, it’s that life is never dull. With new web...

Find Meaning in Every Customer Service Interaction

This blog was written by Brad Richards, VP at CR-X, Inc (CustomerView), a Genesys AppFoundry Partner.The Commission for...

10 Customer Experience Blogs from 2018 for Your Holiday Reading List

With all the holiday celebrations, gift giving and family get-togethers, having a little downtime to catch up on reading is a...

Season’s Readings: Catch Up Before the New Year

As we race ever closer to 2019, it’s good to look back on what you might have missed in the Genesys blog. This second post in...