Genesys Cloud

Posts By Genesys Cloud

September 10, 2021

Recently, Genesys announced that Gartner® has named us a Leader in the 2021 Magic Quadrant™ for Contact Center as a...

August 11, 2021

Customers expect more from their interactions with your brand. They’re more tech-savvy and have easy access to a wide range of...

July 19, 2021

One of the strengths of a digital customer engagement platform is that it gives employees a single interface to manage all...

June 16, 2021

The Genesys Cloud™ platform includes new feature releases in Workforce Engagement Management, Architect and Analytics....

May 21, 2021

Customer and employee experiences are in full bloom globally following the arrival of new Genesys Cloud™ features in April,...

April 28, 2021

Spring is here and what better way to start fresh than a little house cleaning. In March, we focused on making the Genesys...

April 21, 2021

Proper employee onboarding and continuous development is vital to ensuring contact center employees are well-equipped with the...

March 23, 2021

Last month brought a stream of significant new Genesys Cloud™ capabilities. Main themes from February 2021 releases include...

February 23, 2021

Sometimes old solutions are still the right tool. And, ironically, command-line interfaces (CLI) are now making a comeback in...