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Ironically, command-line interfaces (CLI) are now making a comeback in modern cloud platforms. Sometimes old solutions are still the right tool. We built Genesys Cloud CXTM with admin controls that are easy to understand and operate. But when you need to make a lot of changes to big teams all that mousing and clicking gets old. So, if you love to automate everything with scripts — and you want to apply multiple changes to a set of users — your time has come.
While you could build custom API connections with our API toolkits, you’d need to test and maintain that code. In many cases, all you really need is a simple CLI for the APIs. Our new Genesys Cloud CX CLI gives you scriptable access to common admin API functions. Now you can simplify repetitive or complex administrative tasks using your preferred scripting tools
What You Can Do with Our CLI
Common Use Cases
Let’s look at some common use cases — and what you can automate — when using CLI with the Genesys Cloud CX platform.
Automate Changes to People Using Genesys Cloud CX
Automate Your Notifications
Exact Search results with powerful Combination Search
Automate Queries for API Usage
What’s Coming Next
CLI for Genesys Cloud CX is in Beta now; several large Genesys customers are using it. Look for General Availability in early March 2021.
And like all Genesys Cloud CX platform projects, our CLI work follows an Agile approach. The initial set of commands are admin API calls based on common customer requests. If you have other API calls you want us to add to the CLI, we want to hear from you. Your feedback is important as we plan what’s next in our developer community forums.
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