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Abi is a Microsoft Azure AZ-900 and Amazon AWS-certified architect who also holds the Certified Customer Experience Professional (CCXP) designation. His career in telephony has mimicked the life cycle of contact center solutions. After working on Rockwell ACD systems in the 1990s, he used server board-based systems at Aspect Solutions and IP systems at Interactive Intelligence. His primary background is in Cisco Systems data and voice technologies. He has regularly hosted architecture design sessions for Genesys channel partners. Now, as a Cloud Technology Evangelist, Abi helps customers translate their business visions into technical realities. In his spare time, he enjoys creative arts and making indie films, one of which is available on Netflix. People are surprised to hear that he's an avid Jazzerciser.