Original research: The Connected Customer Experience

11,000 consumers around the world speak up

Discover what’s missing in customer experience.

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Now organizations of all sizes can deliver AI-powered,
personalized experiences.

Delight your customers, inspire your team, offer personalization on every channel,
anywhere, anytime. Find the solution that fits your organization.

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:


Increase in digital sales

AI engages customers at the right time and with the right resource and action.


Increase in agent productivity

Arm your agents with the tools and skills to amaze your customers.


ROI in <3 months

Discover lasting ROI from your contact center in months, not years.

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Genesys named a leader in Gartner 2020 Magic Quadrant for CCaaS

From our customers

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

John Smith, President


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The best brands connect with Genesys

Big, small, simple or complex – find your next contact center with Genesys.

Hp axa
Hp bbva
Hp efinancial
Hp ethiopian
Hp lenovo
Hp microsoft
Hp paypal
Hp quicken
Hp singapore
Hp swisscom
Hp techstyle
Hp ticketmaster
Hp vodafone
Hp vivo
Hp whirlpool

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