Genesys ranks on top in 2019 CCaaS Relationship Index

In the 2019 G2 Crowd Spring Relationship Index, the Genesys PureCloud®, PureEngageTM, and PureConnectTM platforms were recognized for ease of doing business and for providing exceptional support.

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According to G2 Crowd reviews, your peers agree.

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The deployment process was a breeze, aided by an exceptional Genesys engineer who guided me through the whole process – assisting with all the learning points… and testing beyond the live date…

– Matthew C.
(PureCloud)

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The Genesys sales and support engineers are the best in the business. Any ideas or questions that need addressed are quickly and accurately addressed with a phone call or email to our customer success manager, service delivery manager or support team.

– Christopher K.
(PureConnect)

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Genesys PureEngage has the complete package for your contact center needs. We don’t have to deal with multiple vendors… In my opinion, they are number 1 in the business. Their knowledge base and documentation are very good resources.

– Administrator
(PureEngage)

The results are in:

G2 Crowd built this index on reviews from their user community, as well as data aggregated from online sources and social networks. Download the report and learn:

  • Where customers rank different vendors on ease of doing business
  • How contact center vendors compare based on quality of support
  • Customers’ likelihood to recommend each product

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