Genesys ranks on top in 2019 CCaaS Relationship Index

In the 2019 G2 Crowd Spring Relationship Index, the Genesys PureCloud®, PureEngageTM, and PureConnectTM platforms were recognized for ease of doing business and for providing exceptional support.

Get the report

According to G2 Crowd reviews, your peers agree.

Quotes Icon

The deployment process was a breeze, aided by an exceptional Genesys engineer who guided me through the whole process – assisting with all the learning points… and testing beyond the live date…

– Matthew C.

Quotes Icon

The Genesys sales and support engineers are the best in the business. Any ideas or questions that need addressed are quickly and accurately addressed with a phone call or email to our customer success manager, service delivery manager or support team.

– Christopher K.

Quotes Icon

Genesys PureEngage has the complete package for your contact center needs. We don’t have to deal with multiple vendors… In my opinion, they are number 1 in the business. Their knowledge base and documentation are very good resources.

– Administrator

The results are in:

G2 Crowd built this index on reviews from their user community, as well as data aggregated from online sources and social networks. Download the report and learn:

  • Where customers rank different vendors on ease of doing business
  • How contact center vendors compare based on quality of support
  • Customers’ likelihood to recommend each product
G2 badge (3)

Live Assistance

Live Assistance