Frost and Sullivan Report

Frost Radar™ analysis: Latin American cloud contact center market

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This past year, contact centers throughout Latin America have experienced accelerated migration to the cloud. With that, organizations and their customers demand easy-to-implement digital solutions that support uninterrupted business scalability and flexibility in our new work-from-home world. The Frost Radar Report outlines these changes, including:

The impact of COVID-19 on the Latin American cloud contact center market
Why customer experience is the ultimate differentiator in the contact center
An assessment of top-tier cloud providers, with Genesys positioned as a growth and innovation leader

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.