Frost and Sullivan Report

Frost Radar™ analysis: Latin American cloud contact center market

This past year, contact centers throughout Latin America have experienced accelerated migration to the cloud.  With that, organizations and their customers demand easy-to-implement digital solutions that support uninterrupted business scalability and flexibility in our new work-from-home world. The Frost Radar Report outlines these changes, including: 

  • The impact of COVID-19 on the Latin American cloud contact center market 
  • Why customer experience is the ultimate differentiator in the contact center 
  • An assessment of top-tier cloud providers, with Genesys positioned as a growth and innovation leader