Genesys Extends Global Cloud Customer Experience Relationship with BT

Leading communications services provider to sell and support Genesys Cloud 

FRIMLEY, UK SEPTEMBER 30, 2020 Genesys®, the global leader in cloud customer experience and contact centre solutions, today announced it has expanded its reseller agreement with BT, one of the world’s leading providers of communications services and solutions. The agreement will enable BT to sell and support Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, on a global scale.

With the addition of Genesys Cloud to its portfolio, which also includes Genesys Multicloud CX™, BT will strengthen its ability to support organizations of any type, size or complexity with public and private cloud, on-premises or hybrid contact centre deployment requirements.

As a long-time Gold Partner selling Genesys Multicloud CX, BT has passed a stringent review process, demonstrating its excellence in customer care, product certification, technical knowledge, professional services and market success. This new reseller agreement represents the next level of the relationship between Genesys and BT, which uses Genesys Multicloud CX to support enterprises’ customer service agents worldwide.

BT customers will be able to choose Genesys Cloud to establish more connected, meaningful customer relationships across any channel, including voice, text, web chat and social. With an extensive feature set, continuous innovation and rapid release of new capabilities, Genesys Cloud is designed for ease of use, radical simplification and speed.

“By adding Genesys Cloud to our portfolio, we will strengthen our ability to address any requirement from customers ranging from 25 users to tens of thousands,” said Steve Macgregor, director for the digital workplace and customer contact portfolio, Global, BT. “We’re excited to continue to grow our long-standing relationship with Genesys. It will enable more of our customers to access the flexibility, scalability and choice of our cloud offers.”

“BT has an illustrious history in delivering highly transformative communications experiences. Combined with its vast consultative, educational and support services, this has enabled customers to realise maximum return on their Genesys Multicloud CX investments,” says Alistair Burton, BT channel director for Genesys. “Now as a reseller of Genesys Cloud, we look forward to building upon our successful partnership and leveraging our portfolio offering with BT to help more organisations extend the value of solutions even further.”

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a ServiceSM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

©2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, and the Genesys logo, are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.



Janne Virtanen
Senior Public Relations Manager – EMEA
Tel.: +44 7408 885 099