Rest assured — your data, customers and business are protected
Genesys is extremely empathetic to the needs of our customers and partners, as well as the needs of their customers. To serve those needs, we endeavor to provide the greatest assurance possible through our information security and privacy assurance portfolio.
We’re constantly striving to improve our information and security compliance portfolio for the following reasons.
Genesys is aligned with industry best practices, relevant and appropriate international standards, and — where applicable — national legislation. This alignment is demonstrated in our compliance portfolio, which serves to provide the greatest assurance internally and externally. It sets Genesys apart and demonstrates our commitment to be best in class from a security and privacy perspective, as well as in our products and services.
The continued development of our compliance portfolio involves external assurance activities that provide confidence for our business that security is implemented, maintained and continuously improved.
The continued development of our compliance portfolio serves to demonstrate the Genesys Cloud™ commitment to security improvements internally, as well as security assurance externally. Genesys leadership is intrinsic to driving this information security and compliance posture through resourcing, culture and continued diligence.
Maintaining our compliance portfolio involves numerous internal and external audits in which independent parties review our security. These parties also affirm we achieve and maintain these security objectives, providing the greatest assurance to our customers and partners.
Genesys is committed to ensuring our artificial intelligence (AI) technology is responsible and fair. Genesys follows strict AI ethics guidelines by applying AI with a purpose, adhering to data standards and addressing bias.
Concerns about the ethical use or development of AI systems or tools at Genesys may be reported through the Genesys Compliance Speak Up line, available 24 hours a day, 7 days a week. This line is accessible at www.genesys.ethicspoint.com and allows for anonymous reporting to the extent permitted by law.
Reports may also be made by telephone in the US and Canada at +1 (855) 260- 7436. Telephone numbers for other global locations are available at www.genesys.ethicspoint.com.
Genesys strictly prohibits any form of retaliation. We do not retaliate against an individual for reporting a concern in good faith, even when no evidence is ultimately found to substantiate the report, or an individual who participated in an investigation.
