Inside Genesys

Accelerating Corporate Sustainability Is a Continual Goal

More than 50 years ago, the first Earth Day signaled a growing awareness of the health of our planet and that it needs our...

Bridgette McAdoo

April 22, 2024

Better Together: Embracing Intentionality

I became an Orr Fellow out of spite, to be honest. I was starting to get irritated by all the emails they were sending, but...

Kenny Coleman

October 11, 2023

Better Together: Exploring Rich Traditions and Achievements During Hispanic Heritage Month

Welcome to the beginning of Hispanic Heritage Month. Initially introduced in June 1968 by Congressman George E. Brown, Hispanic...

Genesys Women of Color (GWoC) Co-Chairs

September 20, 2023

Sustainability and Relationships: The Power of One

Throughout this year we’ve seen vivid examples of the urgent need for actionable solutions to improve the lives of people and...

Erica Myers

September 13, 2023

Better Together: Making Wellness a Key Priority

Social well-being has definitions emerging from a range of fields. But overall, it’s defined as the subjective evaluation of...

Jon'a Joiner

July 12, 2023

Intentionality Plus Empathy Equals Sustainable Impact

At Genesys, we have intentionally created a path to sustainability that’s unique to us. It’s rooted in empathy, one of our...

Bridgette McAdoo

June 20, 2023

Better Together: A Look at Asian and Pacific Islander Heritage Month and Golden Week

May is Asian and Pacific Islander Heritage Month (APIHM), which brings together a diverse and broad community to celebrate our...

Genesys

May 3, 2023

Better Together: Women’s History Month and Momentum for Change

Each March, we recognize Women’s History Month, an entire month dedicated to celebrating the pioneers — the groundbreaking...

Alyssa Turner

March 29, 2023

New Genesys CMO Barbara Holzapfel Talks CX Transformation, Passion for Customers

Today, Genesys welcomes its new CMO, Barbara Holzapfel. Our Chief People Officer, Eva Majercsik recently sat down with Barbara to...

Genesys

December 8, 2022

Help Shape the Future of CX with the Sponsor User Program

It’s difficult to define a perfect customer experience. What works for one person might not be the best for another. By...

Lais Freitas

November 30, 2022

Better Together: Processing Grief and Learning to Thrive After Loss

The discomfort you’re feeling might be grief. The pang in your stomach. The ache in your chest. The tension in your body. The...

Jon'a Joiner

August 30, 2022

Better Together: The Essence of Human Values at Genesys

Several factors mold our core values — where we live, the beliefs our family instilled in us while we were growing up, how our...

Katrina Joyce Sampher

August 18, 2022

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Following is a discussion between Eric Thomas, Global DEI Officer at Genesys and Bridgette McAdoo, Global...

Genesys

June 28, 2022

Better Together: One Genesys Stories on Equality for All

Growing up in a conservative and traditional environment, it was instilled in me that once I finish my studies, aside...

Katrina Joyce Sampher

June 2, 2022

Better Together: Driven to Succeed with Sponsorship

As a Vietnamese American, I make time each year to reflect during Asian-American Pacific Islander Heritage Month. This...

Victoria Nguyen

May 17, 2022

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.