5 Reasons to Attend Education Day at Xperience19

Genesys University will host Education Day at Xperience19 on Monday, June 10, in Denver, Colorado. This entire day is dedicated to learning about industry trends, best practices and ways to maximize the ROI of your Genesys solution.

Genesys University (GU) gives the customer experience professionals of today and tomorrow a wide array of educational services, training and industry best practices. With GU, users can grow their careers and gain more knowledge of their Genesys technologies through a vast catalog of training courses, certification exams and networking opportunities within the Genesys community.

This event is an essential for any customer experience professional looking to stay relevant in a rapidly evolving market. Here are five reasons why you should attend Education Day at Xperience19.

  1. Moving your call center to the cloud

Hear from other Genesys IT and business users as they share how transitioning to a modern, cloud-based contact center has affected their organizations — from improving the efficiency of day-to-day operations to integrating with existing software. This session touches on several benefits of making the jump to the cloud.

  1. Migrating from a legacy system

Legacy platforms are often complex, high-risk, expensive and limited in the solutions they offer. Learn how the Genesys® PureBridge program has helped industry peers ease the transition from outdated, on-premises-based contact center infrastructures to modern customer experience platforms.

  1. Customer experience coaching and leadership

The most important resource in any call center is the people. Join us for a hands-on, engaging session that focuses on strategies for improving customer acquisition, retention, satisfaction and the overall customer experience. Getting the most out of your Genesys solution is important, but it’s equally important to ensure your contact center agents and leaders know how to effectively interact with your customers.

  1. Get certified

Take advantage of special discounted certification pricing and extend your investment in Genesys by ensuring you have certified experts to run it. Having certified staff leads to higher quality performance, better retention of technical experts and better business outcomes. Certification testing is available throughout the entire week of Xperience19.

  1. Meet the GU instructors

This is your chance to interact with the experts behind it all at GU — and walk away with a better understanding of Genesys educational services. Attendees who sign up for Education Day can submit questions ahead of the event to be answered during discussion times with the instructors.

 How to Sign Up for Education Day

Head over to the Xperience19 website and view the Education Day Agenda. If you’ve already registered for Xperience19, then log in and add an Education Day Pass to your existing registration today.

If you haven’t signed up for Xperience19, now is the perfect time to do so — and register to attend Education Day. To learn more about Genesys University, view our training bundles and role-based learning courses at training.genesys.com.