Forrester recognizes Genesys as a leader in Contact Center as a Service

The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020

As the number of digital channels continues to grow, remote agents need reliable technology to support them in this new normal. This requires a robust, all-in-one contact center solution that offers personalization at scale.

Genesys is proud to be named a leader in Contact Center as a Service (CCaaS) solutions in the 2020 Forrester Wave report and recognized for its extensive product portfolio, CRM integrations, and native workforce optimization (WFO) capabilities, which allow for a seamless user experience for multiple roles, and more consistent operational and WFO data.

Download the full report to learn why Forrester recognizes Genesys as a leader in CCaaS and see:

  • An independent analysis of CCaaS providers
  • Key market trends
  • What to look for in a CCaaS solution
  • Vendor comparison charts on current offerings, strategies and market presence

Download the report

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The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.