The Forrester Wave bundle for CX

Genesys is recognized as a leader across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO

To provide agility, scalability and the ability to innovation, you need an integrated CCaaS solution that simplifies omnichannel communications, provides critical customer data, and integrates with workforce engagement management tools to improve agent performance.

Evaluated across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO, Genesys is recognized as a leader across the four evaluations.

 

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

 

Get the Forrester reports:

  • The Forrester Wave™: CCaaS, Q1 2023
  • The Forrester Wave™: Journey Orchestration Platforms, 2022
  • The Forrester New Wave™: Conversation Automation Solutions, Q3 2022
  • The Forrester Wave™: Workforce Optimization Platforms, Q4 2021