Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

The Forrester Wave bundle for CX

Genesys is recognized as a leader across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO

Get the Forrester reports:
  • The Forrester Waveâ„¢: CCaaS, Q1 2023
  • The Forrester Waveâ„¢: Journey Orchestration Platforms, 2022
  • The Forrester New Waveâ„¢: Conversation Automation Solutions, Q3 2022
  • The Forrester Waveâ„¢: Workforce Optimization Platforms, Q4 2021

To provide agility, scalability and the ability to innovation, you need an integrated CCaaS solution that simplifies omnichannel communications, provides critical customer data, and integrates with workforce engagement management tools to improve agent performance.

Evaluated across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO, Genesys is recognized as a leader across the four evaluations.

 

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.