The Forrester Wave bundle for CX

Genesys is recognized as a leader across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO

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Get the Forrester reports:

The Forrester Wave™: CCaaS, Q1 2023
The Forrester Wave™: Journey Orchestration Platforms, 2022
The Forrester New Wave™: Conversation Automation Solutions, Q3 2022
The Forrester Wave™: Workforce Optimization Platforms, Q4 2021

To provide agility, scalability and the ability to innovation, you need an integrated CCaaS solution that simplifies omnichannel communications, provides critical customer data, and integrates with workforce engagement management tools to improve agent performance.

Evaluated across Contact Center as a Service, Customer Journey Orchestration, Conversational AI, and WFO, Genesys is recognized as a leader across the four evaluations.

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.