Unlock your demo of Pointillist!

A customer journey analytics solution

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Watch this on-demand demo for a glimpse into Pointillist and its features. You’ll learn in five minutes how Pointillist can:

Measure, monitor and diagnose changes in key customer journey metrics.
Enable analysts to quickly determine the root cause of a problem, share that insight with other teams and resolve the issue.
Bridge the gap between chat, voice and IVR to give a holistic view of CX and its impact on contact center performance.
Enable contact center leaders to improve customer satisfaction and contact center performance.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.