Genesys named a leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Selecting the right multichannel cloud contact center has never been more clear

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:

Compare cloud contact center solutions based on the strength of their technology platforms
Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
Understand each vendor’s market impact and why Genesys was chosen as a leader

Get the Ovum Decision Matrix

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.