The Forrester Wave
Genesys named a leader in the Forrester Wave™: Cloud Contact Centers, Q3 2018
The PureCloud platform gets highest scores possible in 17 criteria, including product architecture, CRM integration, corporate strategy and third-party ecosystem
“Shortlist PureCloud for midsize contact center deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.
The first-ever Forrester Wave for cloud contact centers evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.
In this report, Genesys is named as a Leader and the Genesys® PureCloud® platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.
Get this Forrester Wave to learn:
- Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimization and full omnichannel
- How 11 vendors are positioned as leaders, strong performers, contenders or challengers
- Why Genesys is named a leader in the cloud contact center software market evaluation
