Genesys Named a Leader in TWO Forrester Waves™

Contact Center Interaction Management for Midsize AND Large Contact Centers

In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria.

The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software vendors. See how the vendors stack up across 40 criteria. Choose your report.

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The Forrester Wave™: Contact Center Interaction Management for Midsize Contact Centers, Q3 2016

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The Forrester Wave™: Contact Center Interaction Management for Large Contact Centers, Q3 2016

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See how Genesys can help you increase revenue & customer loyalty

Whether you have a midsize contact center with less than 500 active agents, or a large contact center with more than 500 active agents, Genesys can help you deliver effortless omnichannel customer experiences at scale – in the cloud, hybrid and on-premises. Request a Demo or Talk to a CX Expert

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The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.

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